Technical Analyst - Workday

BizTek People, Inc. | APA International Placement Consultants•Milwaukie, OR

47d•Hybrid

About The Position

Provides support to operational employees in optimizing technology, systems and business processes. Key Job Information Professional Requires specialized depth and/or breadth of expertise Interprets internal or external business issues and recommends best practices Solves complex problems; takes a broad perspective to identify innovative solutions Works independently, with guidance in only the most complex situations

Requirements

Bachelor’s degree in computer science, engineering or related field or equivalent experience.
Typically 3-5 years of experience either in using Workday.
Knowledge of systems used in department.
Knowledge of business-unit operating processes.
Knowledge of configurating systems or application system development, relational databases and coding principles.
Intermediate skills in customer focus
Intermediate skills in enterprise/business awareness
Advanced skills in analysis and problem solving
Advanced skills in business process relationships.
Advanced skills in organization and prioritization
Intermediate skills in project management
Cognitive Level Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts and draw valid conclusions.
Cognitive Ability to adhere to set response times, deadlines and time-sensitive tasks
Ability to follow accuracy standards
Ability to follow through on decision-making tasks
Ability to interact effectively and collaboratively within a team environment
Ability to communicate and problem solve when under stress
Ability to respond and adapt to frequent change
Ability to accept and demonstrate self-awareness when provided constructive feedback
Ability to discern feedback and acknowledge ownership of areas of improvement
Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks
Ability to successfully collaborate with peers, managers and others within the organization
Demonstrates sound memory
Ability to process new information to be applied consistently to work tasks Schedule/Attendance
Ability to work long hours
Ability to work a variable schedule
Ability to report to work and perform work during periods of severe inclement weather
Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance
Ability to work on-call schedule in special circumstances.
Driving/travel/commute: Daily within service territory - Occasionally (one to two times a month or less)
Computer use (use computer regularly for entire work shift)
Lifting/pushing/pulling: Up to 50 lbs.
Carrying: Up to 10 lbs.
Carrying: More than 50 lbs.
Unstable surfaces requiring balance (i.e., moving equipment, boats) (check all that apply):
Elevated areas (i.e., catwalks, roofs and high buildings)
Confined spaces
Walking distances and surfaces (long distances and over rough, uneven or rocky surfaces

Responsibilities

Troubleshooting Responds and triages issues from end users on Workday issues.
Looks for trends and proactively resolves systemic issues.
Researches and investigates root- cause issues and leads cross-functional efforts to resolve.
Implements system changes in accordance to the governance process.
Negotiates deadlines between IT, external vendors and end users.
Monitoring: Proactively monitors systems and identifies potential gaps or issues.
Resolves or mitigates issues to ensure operating systems meet business requirements.
Coordinates integration implications with affected areas of the business and proactively implements process improvements
Upgrades and Testing: Analyzes anticipated system upgrades or changes from a cross-functional perspective and proactively identifies and drives the mitigation of potential issues.
Recommends and implements new functionality providing operational improvements and efficiencies.
Reports: Designs and builds complex reports, dashboards and analytics.
Recommends and operationalizes creative ways to provide data to end users to support business process and system improvements.
Consultation Serves as a subject matter expert and a strong consultative partner to end users, various centers of excellence and others.
Identifies, proposes and initiates significant improvements and measurable business benefits by seeking to understand and fully address client needs and leading significant programs of improvement; enhances existing approaches to process improvement and/or develops new approaches.
Enhances the capabilities and effectiveness of client personnel, by ensuring proposed solutions are properly understood and appropriately exploited.
Enhances the capabilities and effectiveness of client personnel, by ensuring proposed solutions are properly understood and appropriately exploited.