Technical Analyst 3-Support

Oracle

16h

About The Position

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related technical field.
5+ years of proven experience supporting Oracle Analytics platforms including Oracle Analytics Cloud, Fusion Data Intelligence, Oracle’s Big Data Service (BDS), DFS, DIS, Data Catalog, and Oracle Cloud Infrastructure (OCI).
Strong expertise in Hadoop ecosystem: HDFS, YARN, Spark, Hive, Impala, Sqoop, Oozie, Ranger, Kerberos.
Experience in Linux OS administration, networking, TLS/SSL, and SSO integration.
Experience with data integration tools (ODI/Informatica) and cloud data sources (FusionApps/BICC, Snowflake).
Hands-on experience with LLMs, agentic frameworks (LangChain, Semantic Kernel, CrewAI), RAG pipelines, and vector databases (FAISS, Pinecone, Weaviate).
Proficiency in Python and Shell scripting.
Deep understanding of Oracle’s Big Data Service (BDS) , Data Flow Service (DFS), Data Integration Service (DIS), Data Catalog architecture and operations.
Cluster administration using Ambari and troubleshooting across the Cloudera stack.
Real-time processing using Kafka, Flink.
AI/ML workflow support, including OCI Gen AI services and integration of agentic pipelines.
Working knowledge of cloud services, networking, system-level security, and distributed architectures.
Experience supporting multi-tier enterprise applications.
Strong customer focus with ability to handle escalations and technical deep dives.
Structured problem-solving mindset.
Self-motivated with a continuous learning attitude.
Excellent communication, documentation, and global collaboration skills.
Results-oriented with a passion for service quality and technical excellence.