Technical Aide, Patriot Missile Program

RTX • Tewksbury, MA

8d • Onsite

About The Position

The Software Engineering Directorate for the Patriot Program is seeking a Technical Aide to assist in processing media for release and shipment to our stakeholders. To be successful in this role you must pay strong attention to detail, be able to maintain an organized to do list despite shifting priorities, be able to successfully communicate within a team environment, and have strong documentation and record keeping skills. The role is only available in Tewksbury, MA.
This position requires daily on-site support and is not open to hybrid or remote possibilities

Requirements

• HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
• Experience in a technical support, project coordination, or similar role within a technical environment.
• Experience using Microsoft Office products, including MS Excel, MS Powerpoint, Teams, and MS Word.
• Experience in administrative tasks related to technical projects and internal collaboration.
• Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Nice To Haves

• Experience using project management and collaboration tools like Jira, Confluence, or Microsoft Teams.
• Familiarity with Version Control repositories (e.g., Perforce, GIT, Clearcase.)
• Experience in documentation including using tools to track and maintain updates.
• Experience in supporting including training technical staff/managers in operational practices related to all related administration activities and onboarding staff.

Responsibilities

• Help document technical processes, workflows, and best practices to ensure consistency and knowledge sharing within the team.
• Track progress on deliverables and assist in updating project management tools (e.g., Jira, Confluence) with accurate data.
• Provide first-level troubleshooting for development tools and escalate more complex technical issues to the appropriate team members.
• Organize and maintain a repository of team resources, including code libraries, technical documentation, and project artifacts.
• Collaborate with cross-functional teams to ensure smooth communication and integration of tools or systems across departments.
• Support onboarding of new developers by setting up accounts, tools, and providing introductory guidance on team workflows.
• Perform Trusted Downloads to safely and precisely transfer tactical software between classified networks.
• Work self-guided in a team environment while following proper procedures for processing software to be released and shipped outside of RTX.
• Complete necessary documentation for software builds and release via PDM.

Benefits

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration and Innovation.
• Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
• Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees