Technical Advisor
About The Position
Blackstone is an innovative service company that supports reciprocating and centrifugal equipment throughout its lifecycle, offering field services, parts, and repair for a wide range of industrial rotating and static equipment. The company specializes in repair, maintenance, commissioning, turnaround, overhaul, installation, and engineering services for critical rotating equipment and pipeline maintenance. Blackstone is built on principles of professionalism, experience, and superior customer service, aiming to minimize downtime with services that are "done right the first time" and executed with zero-incident safety practices. The company values its highly qualified staff, their deep knowledge, and a transparent approach, which are considered the backbone of its success. The Technical Field Advisor (TFA) is responsible for coordinating high-performance execution teams for the overhaul, repair, and maintenance of rotating equipment, while also providing comprehensive technical knowledge to customers. This role requires a strong adherence to Blackstone's core values: Integrity, Inclusiveness, People, Reliability, and Loyalty, alongside a commitment to unmatched safety and quality.
Requirements
- Successful completion of our pre-employment drug and alcohol test
- Requires TWIC card
- DISA drug test
- DISA-Hair Follicle
- Clean work history
- Able to work out of town when needed
Responsibilities
- Coordination of high-performance execution teams for rotating equipment overhaul, repair and maintenance while providing all technical knowledge to the customer
- Compliance with all site policies, procedures, and applicable regulations
- Conducting applicable safety activities
- Completion of assigned HSSE action items
- Completion of regulatory and other required training
- Follow OEM standards to help with API(American Petroleum institute) standards
- Providing customer with insight to problem solve machinal issues with the Blackstone standards
- Participate in safety reviews including procedure, pre-startup safety reviews (PSSR), Area Hazard Assessments, equipment discussions, etc. as needed
- Develop and maintain expertise regarding the global polyethylene/Petro Chemical industry etc., products, applications, test methods and certifications and is recognized by management, colleagues, customers, and the general industry as an expert and reliable consultant in the market
- Conduct processing trials at the customers facilities while working in a safe manner
- Provide detailed customer call reports of customer trials
- Provide expertise, guidance, and training to Sales & Marketing teams on a regular basis
- Provide competent and efficient technical service to existing and target customers as needed
- Review and investigate customer quality and performance complaints and drive process for resolution
- Proactively identifies and corrects causes of complaints
- Leads multifunctional teams and projects related to customer, product, and applications development
- Works directly with Sales and Marketing, Manufacturing, and Technical & Quality personnel to accomplish assigned and self-directed business and technical goals
- Create and maintain ---------- image as a leader in the market through market development, product development and highly responsive technical service
- Prepare and provide written correspondence, technical literature, datasheets, processing and troubleshooting guides to promote -------- and facilitate meeting the company’s goals and ensure market leadership
- Actively participate in the MOC process as technical reviewer in product specifications, manufacturing, process and raw material changes at customer request
- Provide technical support to Operations as required
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
11-50 employees
