Technical Advisor - Storage

Ensono•Downers Grove, IL

21h

About The Position

The Technical Advisor team is responsible for maintaining and enhancing the service we deliver to our clients by effectively: Managing client communication Conducting proactive and reactive problem management Reducing the number of repeat issues through root cause analysis Building strong client relationships by becoming a point of contact for clients Working with internal departments to mitigate client concerns Key Responsibilities Partners with the Technical Delivery Manager and other Technical Leader to identify and capture database operational risks, insights, and improvements. Assists in the development and execution of improvement plans. Partners with Solution Architects to review and validate a solution’s feasibility; also makes solution recommendations. Enhance Change Order Execution for Run teams Coordinate and Communicate Virtualization Technology roadmaps to the client stakeholders Coordinate and communicate RCA to client stakeholders Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment. Travel requirements based on client and Ensono needs. Will participate in Knowledge Transfer activities for new client on-boarding activities to transition support to BAU database teams.

Requirements

Proficiency in interacting with vendors.
Excellent understanding of OS and compute technologies
Strong troubleshooting skillset.
Knowledge with scripting tools like powersheel, Javascript, Bash, Perl, Python, etc.
Strong Knowledge of various platforms (Mainframe, Distributed Systems, IBMi)
OS platforms: Unix, Linux, Hpux, Windows, Solaris, AIX.
Strong working knowledge of tools, Ansible, Chef, Salt, Shavlik, RHEL Satellite
Strong working knowledge of App Dynamics toolset or New Relic a plus.
Must have excellent communication skills since working directly with the client is a significant requirement of this position.
Deep understanding of HW and SW infrastructure.
Proficient in Microsoft suite (Excel, Word, Powerpoint) to a level of creating documents which can be shared with clients.
Exceptional interpersonal, verbal and written communication skills
Customer Service skills at management level
Experience establishing and documenting processes and procedures
Strong collaboration and teamwork skills
Understand a large-scale 24x7 production environment
Strong problem solving and analytical skills with knowledge of problem analysis
Must be self-motivated and able to manage multiple projects simultaneously.
Willingness to take ownership of issues and progress to resolution
Ability to host meetings and conference calls.
Minimum of 10 years of experience within a highly complex environment
Technical knowledge across multiple OS and other relevant technology platforms
Knowledge of DR planning and execution
Experience with client facing and Service Delivery communication acumen.
Experience with on-boarding new clients in a managed service

Nice To Haves

ITIL certification desirable
Experience of working within a managed services environment is advantageous.
College degree preferred
Desired candidates will have a degree and/or equivalent experience.

Responsibilities

Managing client communication
Conducting proactive and reactive problem management
Reducing the number of repeat issues through root cause analysis
Building strong client relationships by becoming a point of contact for clients
Working with internal departments to mitigate client concerns
Partners with the Technical Delivery Manager and other Technical Leader to identify and capture database operational risks, insights, and improvements.
Assists in the development and execution of improvement plans.
Partners with Solution Architects to review and validate a solution’s feasibility; also makes solution recommendations.
Enhance Change Order Execution for Run teams
Coordinate and Communicate Virtualization Technology roadmaps to the client stakeholders
Coordinate and communicate RCA to client stakeholders
Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment.
Will participate in Knowledge Transfer activities for new client on-boarding activities to transition support to BAU database teams.