Technical Advisor IIQ

SailPoint

About The Position

Why SailPoint? Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team. SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more. What You will Do: The Techncail Advisor at SailPoint begins by leveraging their experience to build a deep understanding of our SaaS and/or Software solutions. Within a month or two, they are serving as a technical lead on customer engagements and cases where they will employ their client and partner communication skills, as well as their industry knowledge to share organizational best practices for SailPoint products and identity governance. After their first six months, Senior Solution Architects will have established themselves as both technical and consultative experts within the Professional Services organization, and by the end of their first year they will have become a trusted advisor to customers, partners, leadership and to less experienced team members.

Requirements

8+ years of experience in technical consulting role
Strong communication and presentation skills needed to perform identity security program assessments and provide a road map
Experience with any Identity provisioning and governance products is required
Experience with networking, directory servers, databases is required
Experience with Azure, AWS is a plus
Experience with Web based APIs is required
Experience with Object Oriented Programming is nice to have
Strong organizational, leadership and multi-tasking skills
Excellent analytical and problem-solving abilities
Documentation management and ability to use project management tools
Attention to details even under pressure
Time management skills with the ability to meet deadlines
IdentityIQ or IdentityNow Certification is a plus
Experience with data science & machine learning language models is a plus
Experience with scripting framework (Angular, Node JS, TypeJS, etc..)

Responsibilities

As a trusted advisor, provide strategic direction to customers and implementation partners for a successful Identity Security Program
Perform assessment on customer’s current Identity landscape and build out their future identity road map
Build out customers’ Identity role based access control and application onboarding program
Ensure SailPoint best practices are followed through the project for a successful project delivery
Advise and provide direction to junior resources on the project implementation
Provide pros & cons to customers' for building custom tools to meet their unique & complex business goals
Maintain healthy business relationship with customers and partners
Work with other advisory services leads, program managers and provide recommendations on any changes needed for the program.
Work with other cross functional teams to understand the product roadmap, product limitations and advise strategic direction to the customers
Document and present SaaS product adoption gaps
Recommend areas where SaaS products consumption can be improved
Solve complex problems using product’s Atlas extensibility platform (hands-on implementation work)
Manage, mentor, and coach direct reports
Manage project scheduling, budgeting, risk, and weekly status
Working with CSM renewals' team to lower churn risk, increase SaaS adoption, and either generate leads and/or manage new advisory services opportunities
Responsible for existing Advisory services clients renewal opportunities and closure

Benefits

Health and wellness coverage: Medical, dental, and vision insurance
Disability coverage: Short-term and long-term disability
Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
Additional life coverage options: Supplemental life insurance for employees, spouses, and children
Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
Financial security: 401(k) Savings and Investment Plan with company matching
Time off benefits: Flexible vacation policy
Holidays: 8 paid holidays annually
Sick leave
Parental support: Paid parental leave
Employee Assistance Program (EAP) and Care Counselors
Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
Health Savings Account (HSA) with employer contribution