Technical Account Manager

Vega • New York, NY

7d

About The Position

Vega is one of the fastest-growing startups in cybersecurity, redefining security analytics and operations with an AI-native platform for the SOC. We are building the next-generation operating system for security teams. Vega is already delivering real impact at some of the world’s largest organizations - improving detection, unlocking the value of their security data, and reducing cost and complexity. With HQs in New York and TLV, we're looking for people who want to be a part of the next rocket-ship in cyber.
We are seeking a Technical Account Manager, who will sit at the intersection of customer engineering, security operations, and product, acting as a trusted technical advisor to our most important customers.
This is a deeply technical, customer-facing role. You will own the post-sales technical relationship for a set of customers, ensuring successful implementations, driving adoption, troubleshooting complex issues, and translating real-world customer needs back into Vega’s product roadmap.
This role is built for someone who has used SIEMs under pressure - who understands how detections fail, logs arrive late, queries time out, and investigations stall - and wants to help security teams move faster and with more confidence.
In critical moments, you will be the technical authority customers trust to help them understand what’s happening, why it matters, and what to do next.

Requirements

• 6+ years in a technical, customer-facing role (TAM, Customer Engineer, Senior Support, Security/SOC Engineer)
• Hands-on experience with SIEM or observability platforms (Splunk, Elastic/ELK, Datadog, or similar)
• Practical experience using SIEMs for incident investigation, threat hunting, or application troubleshooting
• Strong cloud fundamentals in AWS, Azure, and/or GCP
• Infrastructure-as-Code experience (e.g., Terraform)
• Scripting experience in Python and/or Bash
• Comfort troubleshooting distributed systems, data pipelines, and query performance
• Ability to communicate effectively with both engineers and executive stakeholders
• You take pride in driving progress even when the answer isn’t obvious. You navigate complexity with curiosity and confidence, executing independently where appropriate and partnering with others when it unlocks a better outcome. You make progress where others might stall — and you help teams move faster.

Nice To Haves

• Startup or high-growth company experience
• Background in a SOC, Incident Response, or Threat Hunting role
• Experience implementing or supporting SIEMs at scale
• Familiarity with KQL (Kusto Query Language)

Responsibilities

• Own the post-sales technical relationship for a set of customers, acting as their primary technical advisor
• Lead technical onboarding and implementations, including log ingestion, detections, and environment tuning
• Diagnose and resolve complex issues across log pipelines, detections, cloud integrations, and permissions
• Partner closely with SOC teams, cloud engineers, and security leadership during investigations and escalations
• Conduct technical health checks, lead business reviews, and drive proactive adoption and success planning
• Monitor customer health, identify risks early, and help customers get maximum value from Vega
• Work directly with Vega engineering and product to escalate issues and influence roadmap decisions
• Travel to customer sites for key engagements (up to ~10%)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed