Technical Account Manager (Remote)

Oomnitza • San Francisco, CA

5h • $130 - $150 • Remote

About The Position

Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding, onboarding, audit readiness, refresh forecasting and more, thereby reducing reliance on error-prone manual tasks and tickets. We help some of the most well-known and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend. We are seeking a strategic and customer-focused Technical Account Manager (TAM) to serve as a trusted advisor to our customers throughout their lifecycle. This role partners closely with Customer Success to deeply understand customer business objectives, provide technical expertise, and drive long-term value realization and expansion opportunities. The ideal candidate combines strong technical acumen, consultative skills, and business insight to guide customers in maximizing platform adoption, scalability, and ROI. Customer Partnership & Discovery Partner with Customer Success to lead customer discovery sessions and understand current state, business challenges, and strategic objectives. Investigate and assess customer pain points to design and deploy tailored solutions that meet their operational and business needs. Develop a deep understanding of each customer’s environment, workflows, and long-term goals. Establish and maintain strong, influential relationships with customer stakeholders and internal cross-functional teams. Serve as a trusted advisor and advocate, setting appropriate expectations and driving successful outcomes. Technical Guidance & Value Realization Provide proactive guidance on best practices, solution design, and risk mitigation to ensure successful implementation and long-term scalability. Guide customers through the technical adoption of new features and functionality, offering recommendations tailored to their unique use cases. Conduct regular customer instance health checks and identify opportunities to improve adoption, performance, and efficiency. Proactively identify opportunities to enhance customer ROI through strategic initiatives and expanded platform utilization. Lead compelling, value-based demonstrations—both standard and customized—to showcase platform capabilities and business impact. Probe for additional expansion opportunities by aligning platform capabilities to evolving customer needs. Product Advocacy & Feedback Loop Serve as a strong internal advocate for customer needs by partnering with Product and Engineering to influence roadmap direction and enhancements. Capture, track, and document product feedback and competitive intelligence. Communicate customer insights effectively to drive continuous platform improvement. Expertise & Continuous Development Become a product expert, confidently articulating the value of the platform and how it transforms customer workflows and operations. Continuously refine technical, product, and pre-sales knowledge to stay current with platform enhancements and evolving customer use cases. Maintain a strong understanding of industry trends, competitive landscape, and best practices.

Requirements

• 3+ years of experience working with enterprise customers, driving strategic adoption and value realization
• Experience with IT Infrastructure, IT Operations tools, Compliance, and Security environments
• Proven ability to influence stakeholders and drive customer outcomes.
• Excellent consultative communication and presentation skills, with the ability to engage technical and executive stakeholders
• Functional understanding of API integrations, database concepts, and software configurations
• Strong technical aptitude with the ability to translate business requirements into scalable solutions.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously
• Self-motivated learner with the ability to quickly absorb and apply new concepts independently
• Ability to travel occasionally for on-site customer engagements.
• Proficiency in Salesforce, PowerPoint, Asana, Google Suite

Responsibilities

• Partner with Customer Success to lead customer discovery sessions and understand current state, business challenges, and strategic objectives.
• Investigate and assess customer pain points to design and deploy tailored solutions that meet their operational and business needs.
• Develop a deep understanding of each customer’s environment, workflows, and long-term goals.
• Establish and maintain strong, influential relationships with customer stakeholders and internal cross-functional teams.
• Serve as a trusted advisor and advocate, setting appropriate expectations and driving successful outcomes.
• Provide proactive guidance on best practices, solution design, and risk mitigation to ensure successful implementation and long-term scalability.
• Guide customers through the technical adoption of new features and functionality, offering recommendations tailored to their unique use cases.
• Conduct regular customer instance health checks and identify opportunities to improve adoption, performance, and efficiency.
• Proactively identify opportunities to enhance customer ROI through strategic initiatives and expanded platform utilization.
• Lead compelling, value-based demonstrations—both standard and customized—to showcase platform capabilities and business impact.
• Probe for additional expansion opportunities by aligning platform capabilities to evolving customer needs.
• Serve as a strong internal advocate for customer needs by partnering with Product and Engineering to influence roadmap direction and enhancements.
• Capture, track, and document product feedback and competitive intelligence.
• Communicate customer insights effectively to drive continuous platform improvement.
• Become a product expert, confidently articulating the value of the platform and how it transforms customer workflows and operations.
• Continuously refine technical, product, and pre-sales knowledge to stay current with platform enhancements and evolving customer use cases.
• Maintain a strong understanding of industry trends, competitive landscape, and best practices.

Benefits

• Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
• Market-competitive salary + equity
• A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed