Senior Manager, Technical Account Management (Remote)

Availity

9d • Remote

About The Position

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. The Senior Manager, Technical Account Management will lead and develop a team of Technical Account Managers responsible for supporting strategic payer partners and driving customer success outcomes. This role ensures TAMs operate as trusted advisors—overseeing technical onboarding, integrations, issue resolution, and ongoing account health—while fostering strong, long‑term client relationships. The Manager will guide the team through complex escalations, partner closely with Product, Engineering, and Sales to align technical solutions with customer business objectives, and ensure consistent execution against timelines and quality standards. This leader will also coach and mentor TAMs, strengthen strategic account planning, and help scale best practices as the organization grows, balancing hands‑on support with empowering a high‑performing team. Sponsorship, in any form, is not available for this position. Location: Remote, US Why you want to work on this team: Work for a leader that supports collaboration and empowers their team to get the job done Passion for leading, developing and mentoring technical account management team Enjoys solving complex problems for high profile clients

Requirements

• Proven experience leading or mentoring customer‑facing technical or account management teams, with the ability to coach, develop, and scale high‑performing TAMs or similar roles.
• Strong background in healthcare technology, including experience working with payers, providers, or healthcare data ecosystems; familiarity with healthcare data systems, interoperability, and regulatory considerations is required.
• Demonstrated ability to manage complex, enterprise‑level customer relationships, serving as a trusted advisor and escalation point for strategic clients.
• Technical fluency sufficient to guide teams through onboarding, integrations, and issue resolution, and to partner effectively with Engineering, Product, and Program Management (deep hands‑on engineering experience not required).
• Strong cross‑functional leadership skills, with a track record of driving outcomes through influence and collaboration across matrixed organizations.
• Experience overseeing strategic account planning, execution, and delivery, ensuring timelines, quality standards, and customer success outcomes are consistently met.
• Excellent communication and judgment, with comfort engaging internal leaders and external stakeholders at multiple levels, including executive audiences.
• Bachelor’s degree or equivalent professional experience in a relevant field; healthcare or technology‑focused background strongly preferred.

Nice To Haves

• Deep experience supporting enterprise healthcare clients
• Healthcare Technology experience

Responsibilities

• Leading, coaching, and developing a team of Technical Account Managers, ensuring consistent delivery of high‑quality customer experiences and strong technical account ownership.
• Serving as an escalation point for complex customer issues, guiding resolution while empowering TAMs to manage end‑to-end outcomes without micromanagement.
• Ensuring TAMs operate as trusted advisors to strategic payer partners, supporting onboarding, integrations, technical issue resolution, and ongoing account health.
• Partnering closely with Engineering, Product, Sales, and Program Management to align technical solutions with customer business objectives and drive timely resolution of issues.
• Overseeing strategic account planning and execution, ensuring timelines, deliverables, and quality standards are consistently met across the TAM portfolio.
• Monitoring team performance, customer health indicators, and operational metrics to identify risks, drive continuous improvement, and scale best practices.
• Supporting customer retention and growth by guiding TAMs in identifying opportunities to expand value, improve adoption, and strengthen long‑term partnerships.
• Contributing to the evolution and scaling of the Technical Account Management function as the organization grows, helping define standards, processes, and expectations.

Benefits

• Availity is a certified “Great Place to Work”!
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits, and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays.
• Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You’re at the right place!
• Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level