Technical Account Manager

C3 Integrated Solutions

7h•Remote

About The Position

The Technical Account Manager is responsible for building long-term trusted relationships with our clients. The primary objective of this position is to advocate for the client within C3 by understanding the client’s technical and business requirements, infusing a sound technology strategy to increase efficiencies and maintain operational health while adopting innovative solutions and functionality to maximize the client’s investment. This position is also responsible for continuously proving the value of C3’s services to the customer, to identify and mitigate risk, and maintain contract profitability and client lifetime.

Requirements

At least three years of experience in a similar customer service, technical advisory, or IT Director/Manager oriented role.
Experience with Microsoft 365 product suite.
Strong leadership skills; must function as our clients’ trusted advisor.
Demonstrated presentation skills, including confidence and comfort over the phone and in front of audiences both small and large.
Exceptional interpersonal skills and ability to build relationships with senior-level executives as well as negotiate with and influence both internal and external decision makers.
Professional experience in relationship management, conflict resolution, and negotiation skills.
Excellent written and oral communication skills, including client-facing presentation skills.

Nice To Haves

IT Degree preferred but not required.

Responsibilities

Develop and maintain a deep functional knowledge of customer’s goals, technical challenges, and business critical infrastructure.
Own the customer relationship, field technical escalations, and serve as the client's trusted advisor and advocate.
Engage with clients to ensure shared understanding of the value derived from C3’s service offerings.
Possess a deep understanding of C3’s Product Catalog and educate clients where applicable.
Create Account Plans for each customer, which include budget forecasting and financial cost analysis reports and documentation.
Coordinate with internal C3 teams for scope of work creation, assist with project and services implementation, participate in project meetings/calls as well as in the onboarding of new customers.
Develop a strategy to meet the profitability targets of customer contracts put forth by C3.
Maintain technical competence by attending and participating in trainings, webinars, and certification courses.
Convert legacy and non-standard client contracts to C3 platform service offerings.
Provide technology guidance and near-term strategic direction for client accounts.

Benefits

To be a part of one of the fastest-growing companies in America, and a talented team to back you up.
An awesome culture, backed up by winning several Best Places to Work awards.
Remote work opportunities
Medical, Dental, Vision Insurance
Four Weeks of Paid Time Off (vacation & sick leave)
Four weeks of Paid Maternity and Paternity leave
Two days of Paid Volunteer Time
401(k) with 4% Company Match
Company Bonus Structure
Tuition Reimbursement
Employer-sponsored Disability & Life Insurance
Professional Development