Technical Account Manager

Contrast Security•Pleasanton, CA

About The Position

At Contrast Security, we’re redefining how organizations protect their software at the speed of modern development. With industry-leading Application Detection and Response (ADR), we give teams the power to detect, stop and fix real threats in real time. If you're passionate about building smarter, faster, more effective security, you’ll fit right in. We’re looking for sharp minds, fearless builders, and problem-solvers who thrive on turning complex challenges into innovative solutions. Contrast Professional Services is on a mission to make modern software applications secure. We work closely with Security and Development teams around the world, applying our expertise with the Contrast Application Security Platform to secure the complete software development life cycle. Contrast Security is seeking a Technical Account Manager (TAM) to own the technical relationship and delivery experience for assigned customer accounts. This role is responsible for coordinating technical activities, ensuring successful outcomes, and serving as the primary technical point of contact throughout the customer lifecycle. The Technical Account Manager partners closely with customers, internal engineering teams, Support, and Product to ensure deployments, integrations, and ongoing technical engagements are executed effectively and aligned with customer expectations. This role is well suited for someone who enjoys hands-on technical ownership, cross-functional coordination, and maintaining long-term customer trust. We're transforming the way the world secures software. If you're ready to make a real impact, thrive in a fast-paced environment, and grow alongside a team of passionate professionals, we’d love to hear from you. Apply today and help us shape the future of application security.

Requirements

5+ years of experience in a technical customer-facing role
Strong technical aptitude and ability to understand complex systems
Experience coordinating cross-functional technical teams
Excellent written and verbal communication skills
Strong organizational skills with attention to detail
Ability to manage multiple customer engagements simultaneously

Responsibilities

Serve as the primary technical point of contact for assigned customer accounts
Manage and coordinate customer technical engagements from onboarding through steady-state operations
Partner with customers to understand technical requirements, environments, and success criteria
Coordinate internal resources across Engineering, Support, Product, and Sales as needed
Track and manage technical deliverables, milestones, and dependencies
Facilitate technical discussions, working sessions, and status updates with customers
Identify technical risks and issues, and drive resolution in a timely manner
Ensure customer environments are configured according to best practices
Support deployment, integration, and optimization of the Contrast platform
Document customer technical details, decisions, and outcomes
Act as a technical escalation point and advocate for customer needs internally
Ensure a high level of customer satisfaction through consistent communication and execution