Technical Account Manager

Stigg • New York, NY

8h • Hybrid

About The Position

At Stigg , we’re reinventing how software companies manage pricing and packaging, making it effortless, flexible, and developer-first. We’re building for builders: the engineering and product teams shaping the next generation of SaaS. Trusted by companies like Miro, Webflow, PagerDuty, Upwork, Qlik, and Productboard , Stigg helps high-scale teams turn monetization into a growth engine instead of a bottleneck. Now we’re looking for a Technical Account Manager who will own the post-sales customer journey, from implementation to adoption and growth. You’ll partner with some of the world’s most innovative SaaS companies, helping them integrate Stigg seamlessly, maximize value, and scale their monetization operations efficiently. As a trusted advisor, you’ll combine deep technical understanding with a customer-first mindset, ensuring that each deployment leads to tangible business impact.

Requirements

• 4–6 years of experience in Enterprise B2B SaaS, ideally in technical account management, solutions engineering, or customer success roles.
• Solid technical background — familiarity with APIs, SDKs, and cloud architectures (AWS, Node.js, TypeScript preferred).
• Proven experience driving product adoption, technical enablement, and measurable value for enterprise clients.
• Strong problem-solving skills and the ability to navigate complex customer environments.
• Excellent communication and stakeholder management skills — you can speak both technical and business fluently.

Nice To Haves

• experience with SaaS monetization, feature management, or usage-based billing systems.

Responsibilities

• Own the technical post-sales lifecycle, driving customer success from onboarding and go-live through adoption and value realization.
• Collaborate with Product, Engineering, and Sales to represent the customer voice and influence roadmap priorities.
• Lead technical workshops and deep-dives to accelerate adoption and remove friction points.
• Monitor customer health, usage, and business outcomes, identifying opportunities for growth.
• Act as a trusted advisor, building long-term relationships with engineering and product leaders.

Benefits

• Stock options
• competitive salary
• latest MacBook Pro
• amazing dog-friendly office
• great team vibes
• We’re happy to help with commute, workspace setup, and anything else that helps you feel at home.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed