Technical Account Manager

Dragos

25d•Remote

About The Position

As a Technical Account Manager (TAM), you’ll serve as a trusted technical advisor to our industrial clients across their entire lifecycle with Dragos. You’ll play a critical role in enabling the adoption, operationalization, and optimization of Dragos solutions — ensuring our customers achieve measurable value from their investment. You’ll work closely with customer stakeholders, security teams, and internal Dragos teams to align technical delivery with business goals and support long-term success. This role requires a blend of ICS/OT cybersecurity expertise, strong relationship-building skills, and the ability to translate complex use cases into impactful outcomes. You will serve as the bridge between our platform and the customer’s mission, helping customers improve maturity, mitigate risk, and maximize platform effectiveness.

Requirements

Strong customer-first mindset; attentive listener who prioritizes customer needs.
Critical thinker with strong problem-solving skills; enjoys tackling technical challenges.
2+ years of experience in Cybersecurity as an Analyst or Engineer.
Familiarity with Industrial Control Systems (ICS) and Operational Technology (OT) environments.
Understanding of SOC/SIEM workflows and tools (e.g., Splunk, QRadar, FortiSIEM, Elastic) and cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management.
Knowledge of SecOps practices including event triage, incident response, and investigation.

Responsibilities

Act as a trusted expert and power user of the Dragos Platform, helping customers maximize its value for their Industrial Control Systems (ICS) security programs.
Build strong relationships with key customer stakeholders to ensure long-term success.
Respond to technical requests promptly, proactively resolve issues, and prevent potential problems.
Provide guidance, best practices, and technical expertise to drive adoption and effective usage.
Manage customer expectations while ensuring accountability for agreed outcomes.
Serve as the internal advocate for your customers—know who to engage within Dragos and escalate issues when necessary.
Perform system health checks and monitor/report on platform performance.
Collaborate with internal teams including Sales, Field Operations, Technical Support, Engineering, and Product Management.
Track and report key account metrics to both internal and external stakeholders.
Identify opportunities for additional services, training, and process improvements.
Travel up to 10%.