Technical Account Manager

Cantor Fitzgerald•New York, NY

About The Position

Job Summary: As part of the Integration team, the Candidate will be responsible for supporting external clients with the development and rollout of company’s proprietary APIs and financial products globally. The Candidate will work closely with customers & vendors and internal sales & development teams to coordinate e-trading and STP integration projects and development. The Candidate will also be expected to work/interface with multiple lines of business and geographies. This is not a development position; instead, it requires someone with a breadth of technical, business and support skills mainly in the Fixed Income area. Excellent communication and first-class customer and business facing skills are essential. Flexible working hours may be required.

Requirements

5+ years of client facing experience.
5+ years of binary and FIX protocol experience.
Financial industry / Capital market experience, specifically in futures markets.
Exposure to third-party trading software and connectivity vendors.
Experience with VeriFIX or similar software for testing and certification.
Familiarity with Linux/ Unix.
Familiarity with networking protocols such as TCP/IP / UDP.
Ability to prioritise, take full ownership and responsibility of various tasks without losing attention to detail.
Excellent communication & interpersonal skills.
Ability to work alone and as part of a team, and under pressure.
Self-starter, flexible and adaptable.
Proactive and enthusiastic attitude to their work

Nice To Haves

Development experience with Java or C++ is recommended.

Responsibilities

Provide technical and development support to external investment banking clients and software vendors utilizing company’s proprietary binary APIs & FIX for market data, order entry and STP in various financial products.
Partner and support Sales on pre and post-engagements with clients for potential integration projects for e-trading.
Liaise with internal development to intelligently build enhancements to integration solutions based on client and business feedback.
Work with external software vendors that have integrated with our systems, or vice versa.
Co-ordinate the release of new APIs and enhancements with external clients.
Follow up with technical leads at banks provided by Sales team.
Accompany Sales teams to client demos and calls, advise and participate in technical discussions regarding functionality, features, connectivity, development and test efforts.
Test enhancements & new releases, demonstrate to Sales, and coordinate its rollout with Sales, clients, and internal implementation and support teams
Identify and manage client integration issues.
Provide 3 rd level of support for production issues relating to API usage.
Document procedures and training internal support teams