Technical Account Manager

Silk

32d

About The Position

We’re seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor for a portfolio of strategic Silk customers. You’ll ensure customers realize the full value of the Silk Platform - from onboarding through ongoing optimization - by bridging technical expertise with a deep understanding of their business goals. You’ll work within the Customer Success team and across the broader Go-To-Market organization to deliver world-class customer experience and long-term adoption. This role is ideal for someone passionate about cloud performance, enterprise technology, and building strong technical relationships with customers.

Requirements

5–7 years of experience as a Technical Account Manager, Solution Architect, Sales Engineer, or in enterprise technical support or related roles.
Strong understanding of cloud infrastructure (Azure, GCP, AWS) and enterprise workloads (e.g., Oracle, SQL Server).
Excellent communication and presentation skills with both technical and business audiences.
Proven ability to manage complex technical projects and collaborate across functions.
Highly organized, self-directed, and excited to shape how Silk supports its strategic accounts.

Nice To Haves

Experience with Customer Success platforms (e.g., Gainsight, Totango, Planhat) is a plus.
Experience with automations or workflow optimization is a plus.

Responsibilities

Serve as the primary technical expert and trusted advisor for assigned customers.
Partner with the Onboarding Manager to ensure smooth onboarding and seamless adoption of Silk solutions.
Host regular customer meetings to provide technical guidance, performance insights, and strategic recommendations.
Lead customer training and enablement sessions to deepen understanding and drive broader platform adoption.
Collaborate with Customer Success Managers to support QBRs, renewals, expansions, and overall account health.
Proactively engage with customers to review upgrade schedules, configuration best practices, and usage trends - identifying opportunities to optimize performance, efficiency, and overall platform utilization.
Translate complex technical concepts into clear, actionable business insights for diverse audiences.
Maintain and document customer architectures, configurations, and technical recommendations.
Ensure customers stay current with product updates and continually realize value from the Silk platform.

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