RingCX Technical Account Manager

RingCentral•Denver, CO

3d•$58,100 - $107,900

About The Position

Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We’re currently looking for: At RingCentral, our customers are at the heart of everything we do and delivering great customer service and experiences are at the center of every business initiative we drive. Our customers are at the heart of everything we do and building strong, long-lasting relationships is the key to our success. We’re currently looking for: A Technical Account Manager , you should be passionate about building strong, long-lasting relationships. You will also need to possess a strong desire to develop an in depth understanding of the customer’s infrastructure, their systems, and the environment to ensure they are optimized for best performance with their RingCentral services. You will be a trusted technical advisor and must possess strong verbal and written communication skills.

Requirements

Managing customer expectations and experience to deliver high customer satisfaction and increase retention
Ability to communicate effectively with key leaders, including C-level executives, to listen and understand the business needs of the customer
Able to see the bigger picture and proactively recommend new solutions or communicate changes to existing services that will impact the customer to help them meet their business needs.
Recommending network hardware, software, and platform specific design elements
Collaborating with internal departments to facilitate customer need fulfillment
Maintaining updated knowledge of company products and services
Capable of maintaining multiple tasks and accounts, ability to stay organized and to provide more proactive service to your customers
Adaptability, recognizing the pace of change and constant growth in the business, marketplace, and community as a whole
Windows or similar, including Excel, PowerPoint, and Word

Nice To Haves

Minimum 3+ years relevant Account Management work experience, preferably in a telecommunication, technical industry
College graduate: Bachelor’s or associate degree in Business, Communication, or related field
Strong customer service and interpersonal skills for dealing with different types of customers
Time management and multitasking skills in order to handle multiple tasks and customers at once
Ability to build rapport and collaborate with others within the company and externally.
Experience in VOIP technology including SIP, RTP, QoS, CoS, codecs and in network troubleshooting and terminology including LAN/ WAN, routers, firewalls, switches, PBX deployment, TCP/ IP, DNS, etc. are a plus.

Responsibilities

Managing customer expectations and experience to deliver high customer satisfaction and increase retention
Ability to communicate effectively with key leaders, including C-level executives, to listen and understand the business needs of the customer
Able to see the bigger picture and proactively recommend new solutions or communicate changes to existing services that will impact the customer to help them meet their business needs.
Recommending network hardware, software, and platform specific design elements
Collaborating with internal departments to facilitate customer need fulfillment
Maintaining updated knowledge of company products and services
Capable of maintaining multiple tasks and accounts, ability to stay organized and to provide more proactive service to your customers
Adaptability, recognizing the pace of change and constant growth in the business, marketplace, and community as a whole
Windows or similar, including Excel, PowerPoint, and Word

Benefits

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program