Technical Account Manager

Ambient.ai • New York, NY

23d • Hybrid

About The Position

Ambient.ai is the leading agentic physical security platform built to prevent incidents and modernize physical security operations. Our products help the world’s leading enterprises reduce risk, improve operational efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies, along with multiple Fortune 500 organizations, rely on Ambient.ai to protect their people, places and assets.
Our platform uses state-of-the-art AI to seamlessly integrate with existing camera and sensor systems, enabling real-time monitoring and proactive threat detection. By reducing false alarms by over 95%, Ambient.ai allows security teams to focus on real threats and prevent incidents before they occur.
Founded in 2017 and backed by Andreessen Horowitz, Y Combinator, and Allegion Ventures, Ambient.ai is a Series B company on a mission to make every security incident preventable.
We’ve found that in-person time meaningfully supports collaboration, creativity, and team alignment. Our talent, engineering, product, design, and marketing teams work from our Redwood City office three days a week. All other Bay Area employees join on Fridays to stay connected and close out the week together.
Technical Account Managers at Ambient.ai are responsible for helping some of the world’s largest enterprises successfully deploy and operationalize a highly configurable AI platform in complex security environments.
This is not a traditional Customer Success role, and it is not a pure post-sales engineering role. It sits in the middle.
The best people in this role combine customer leadership, technical curiosity, and strong execution. They can build credibility with technical and operational teams, drive clarity across multiple stakeholders, and keep momentum high from implementation through long-term adoption and growth.
If you enjoy working on complex customer problems, learning nuanced technology, and turning large enterprise deployments into real business outcomes, this is a high-impact role with significant visibility and ownership.

Requirements

• 7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or a similar role supporting complex enterprise technology
• Experience managing multi-stakeholder programs or implementations in enterprise environments
• A strong ability to learn sophisticated, configurable technology and understand how different systems, teams, and workflows fit together
• A customer-facing style that combines structure, urgency, and relationship-building.
• Strong problem-solving skills and sound judgment in ambiguous or fast-moving situations
• Excellent written and verbal communication skills
• A high degree of ownership, adaptability, and follow-through

Nice To Haves

• Experience in enterprise SaaS, security technology, or other operationally complex environments
• Exposure to networking, infrastructure, systems integration, or AI-driven products
• Experience in consulting, transformation, or other roles that required structured problem-solving and executive communication

Responsibilities

• Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
• Lead customers through deployment, onboarding, testing, training, and operational rollout
• Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals, success criteria, and measurable outcomes
• Develop deep proficiency in the Ambient.ai platform and help customers apply it effectively in real-world environments
• Navigate technical and operational complexity by breaking ambiguous problems into clear next steps and driving cross-functional alignment
• Build trusted relationships with both day-to-day users and executive stakeholders.
• Capture customer feedback and field insights to help shape product, process, and go-to-market improvements
• Identify opportunities to deepen customer impact and expand the partnership over time
• Travel up to 30%

Benefits

• Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company
• Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
• We offer flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)
• The latest tech and awesome swag will be delivered to your door
• Enjoy a full range of opportunities to connect with your awesome co-workers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed