Technical Account Manager

Gravitee•Denver, CO

7h•$160,000 - $190,000•Hybrid

About The Position

We are currently recruiting for an experienced Technical Account Manager (TAM) to join our growing business in North America. In this role, you will help craft and execute technical strategies to drive customer adoption and usage of the Gravitee Platform across globally based enterprises. The Technical Account Manager serves as the technical champion for assigned customers. Your technical expertise and customer‑facing skills will enable you to effectively represent Gravitee within customer environments. The close relationships you build will allow you to understand your customers’ business, operational, and technical needs and challenges. This role offers the opportunity to proactively help enterprises accelerate their digital transformation initiatives. Occasional travel is required. You will report directly to the Senior Director of Solutions Architecture.

Requirements

5+ years of experience working with customers of varying sizes
Experience in Professional Services functions within a fast‑paced software or SaaS environment
A strong desire to solve complex technical problems with minimal day‑to‑day supervision
Excellent communication skills, with the ability to clearly and concisely explain complex technical concepts
Prior experience administering or interacting with Access Management platforms (API management experience is a strong plus)
Willingness and ability to travel as required

Nice To Haves

Experience with container technologies such as Docker and Kubernetes
Software development experience in one or more programming languages (e.g., Java or Python)
Customer Facing experience
Experience working in a startup or scale‑up environment

Responsibilities

Support customers during onboarding, including architecture design, product configuration, and use‑case implementation
Effectively manage and track top‑tier customer projects, including issue resolution and escalation on behalf of Product and Services teams
Maintain consistent communication with customers and serve as their trusted technical advisor and long‑term partner
Establish and articulate business value, helping customers achieve defined goals and ROI from the Gravitee platform
Help existing customers understand the Gravitee value proposition while identifying post‑sales challenges and turning them into growth opportunities
Understand, document, and advocate for customer use cases, architectures, and technical roadmaps
Champion customer needs internally, collaborating with Engineering and Product Management on feature requests and roadmap alignment
Support other Gravitee teams through demonstrations, content creation, and marketing activities that drive platform adoption

Benefits

Salary: $160,000 - $190,000 base salary + 10% variable incentive; our typical hiring range is $160k - $175k base. Full benefits package included (Health, 401k, PTO)
Excellent medical coverage to keep your body and mind healthy
Pension and 401k program options for all locations
Stock option plan for employees
25 days holiday/vacation in addition to in-country national holidays
3 mental health days per year with an allowance toward a mood-boosting activity of your choice
Birthday off to celebrate your dayLearn and grow with our professional development allowance to be used to benefit your career
Quarterly outings and an annual off-site in an exciting location!
Hybrid culture with options to go in to an office in one of our hubs
Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector
A meaningful, progressive, global company culture that is as fun as it is hardworking
Endless growth opportunities