Technical Account Manager

DEX Imaging • Tampa, FL

1d

About The Position

The Technical Account Executive is a technical sales role that performs a key role in prospecting and generating sales pipeline/bookings. Working closely with Sales Representatives to scope and qualify opportunities, and with Copy/Print Account Executives to identify prospects within the existing DEX customer base, the Technical Account Executive is charged with identifying, qualifying, and closing IT/Cybersecurity service opportunities within an assigned geographic region.

Requirements

• Consistent and sustained historical sales performance with relevant proof points (i.e. President’s Club, etc).
• Experienced in technology solution sales, with relevant experience in: Managed IT services/MSP environments Backup and disaster recovery solutions. Cybersecurity technologies (EDR, MDR, Security Awareness Training, etc) Information Technology consulting
• Excellent analytical, organizational, and interpersonal skills.
• Must possess a relevant combination of education, experience, and training that demonstrates the knowledge, skills, and abilities to perform the essential functions.
• Able to work independently or as part of a team
• Must be prepared to travel as required

Nice To Haves

• Bachelor’s degree preferred (Business or Technology field preferred

Responsibilities

• Prospect within the assigned geographic region for net new logos
• Partner with DEX Copy/Print Sales Executives to identify IT/Cyber opportunities with the DEX customer base
• Meet or exceed monthly sales pipeline generation and bookings quota as defined in the compensation plan document.
• Network with existing customer base and with local/regional channel partners to generate additional service pipelines.
• Maintain proper CRM account/opportunity hygiene.
• Contribute to the analysis, preparation, and delivery of Quarterly Business Reviews (QBR) for each client in the assigned portfolio.
• Present proposals, roadmaps, and budgets that align to the client’s business goals.
• Demonstrate effective time management skills.
• Initiate and prepare accurate proposals, documentation, reports, schedules, expense tracking, and spreadsheets as directed or required by client needs, departmental procedures, and Company policy.
• Maintain and abide by established department policies and procedures and attend all internal and client-facing meetings.
• Maintain confidentiality of all client, employee, and/or Company information as required.
• Exercise care, proper use and maintenance of Company equipment and supplies and identify unsafe conditions and make appropriate adjustments
• Conduct job responsibilities in accordance with the standards set out in Company policies and procedures, applicable federal and state laws, and professional standards.
• Maintain the current skill set and certifications required by the position.
• Strong work ethic and prompt and regular attendance is required.
• Occasional evening and weekend work is required as needed.
• Maintain order, cleanliness, and safety at work.
• Participates in ongoing training and attainment of manufacturer and vendor certifications
• Develops and maintains relationships with customers that further develop our company’s positive reputation through exceptional customer service
• Maintains relationships with vendor contacts that are beneficial to the company
• Follows a set of standards for documenting customer network status and activities.
• Keeps all documentation in the centrally located team customer documentation location
• Develop necessary skills to work individually, efficiently and effectively as a member of the DEX sales team.
• Participate in company-sponsored job-related activities and training to further develop your technical skills

Benefits

• A clear path of career advancement and upward mobility based on transparent performance benchmarks.
• Field support from solutions specialists and managers
• Transparent communication of financial goals and results
• Recognition and promotion based on performance
• Thorough training for confident, empowered quick-minded in-field decisions
• Open-door policy encourages direct interaction with Director-level colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees