Technical Account Manager
About The Position
About PebblePost PebblePost is a leading performance marketing company specializing in programmatic direct mail and CTV. Our proprietary technology leverages online and offline data to drive measurable, incremental outcomes at scale for the world’s top brands. With the ability to identify and reach nearly every U.S. household, and exclusive access to $100B+ in annual transactions and hundreds of billions of real-time intent signals, PebblePost delivers unparalleled precision, scale, and performance for marketing campaigns. About the role As a Technical Account Manager, you will be responsible for working with and guiding brands toward a successful integration into the PebblePost platform. You will be the main point of contact for any technical needs for those brands you manage. You will also provide brand feedback and escalation to your team lead and product team. You will report to the Team Lead, Senior Technical Account Manager.
Requirements
- 3+ years’ experience in a brand-facing digital advertising role
- Demonstrated expertise in SQL and Python for efficient manipulation of large datasets
- Intermediate proficiency with JavaScript and Chrome Developer Tools for debugging code placed on web pages
- Communicated complex technical concepts to non-technical brand audiences
- Conducted virtual training sessions
- Experience with the Google Suite, Query Editors, JIRA, and Confluence tools
- Bachelor’s Degree from an accredited college or university
Responsibilities
- Project manage the implementation and onboarding of new brands, including identifying technical solutions, JavaScript tag implementation, CRM onboarding, and managing audience segmentation
- Serve as the go-to technical contact for both internal and external teams, empowering them with your deep technical expertise and understanding of digital campaign construction
- Build relationships with key external technical stakeholders
- Proactively ensure deliverables arrive in good order, on time, and fulfill customers’ requirements and expectations
- Communicate status updates across several brand projects to key internal and external stakeholders, such as onboarding requirements and timelines
- Provide exceptional customer service through the resolution of technical issues raised by customers and internal teams for both new and existing brands, partnering with Product teams on any escalations
- Function as an expert technical resource for executing “best practices” and informal customer questions
- Collaborate with our Product and Engineering teams to provide feedback that shapes the platform through bug fixes, future products, and features
- Deliver product support by promptly addressing and resolving technical issues, ensuring efficient escalation when necessary
Benefits
- Remote-friendly team
- Unlimited PTO policy
- Comprehensive medical, dental and vision plans
- Cell phone reimbursement program
- Flexible spending (FSA), health savings (HSA), and pre-tax commuter accounts
- Employee-based 401(k) program
- Additional voluntary benefit programs available such as life, critical illness, disability, employee assistance and additional buy-up options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
