Technical Account Manager (MSP)

Mainstay Technologies, Inc.•Manchester, NH

4d•Hybrid

About The Position

The Technical Account Manager (internally known as a Client Technology Manager or CTM) is a client-facing technical role that helps clients get more from their technology through thoughtful strategy, clear direction, and long-term planning. As part of our Service Delivery team, you’ll serve as a trusted advisor, working directly with client stakeholders to guide decisions, reduce risk, and ensure their technology aligns with business goals. This is not a help desk role and not a pure engineering role. It is a strategic, relationship-driven opportunity for someone who brings technical credibility, strong communication, and a proactive, ownership-driven mindset.

Requirements

4+ years of experience in IT, ideally in a client-facing or MSP environment
Strong technical foundation across Microsoft environments (M365, Azure/Entra, Windows Server), networking, and security fundamentals
Experience participating in or leading client conversations, planning, or strategy
Strong troubleshooting and problem-solving skills across infrastructure and systems
Travel to client sites is required, sometimes with short notice.
Prolonged periods sitting at a desk and working on a computer.
Ability to lift up to 25 pounds.

Nice To Haves

Experience with MSP tools such as ConnectWise Manage and RMM platforms
Familiarity with reporting tools such as Power BI
Industry certifications (Microsoft, CompTIA, or equivalent)

Responsibilities

The overall health, stability, and direction of your clients’ technology environments
Client relationships, serving as the primary technical advisor and point of contact
Technology roadmaps aligned to business goals, risk tolerance, and best practices
Strategic planning meetings (QBRs), including preparation, facilitation, and follow-through
Identifying risks, gaps, and opportunities across infrastructure, security, and operations
Partnering with service, engineering, and project management teams to ensure execution aligns with strategy and standards

Benefits

A flexible and fun work environment with events, lunch+ learns, ping pong, snacks, games, and books
3 weeks of PTO (4 weeks after 2 years) per year
A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years
Health, Dental, and Vision Insurance
Disability Insurance
Group and Supplemental Life Insurance
Paid Family Leave
401(k) with 3% match
ESOP!
Team Profit Sharing
Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs)
Paid Volunteer Time Off