Technical Account Manager

V7 • New York, NY

2d

About The Position

At V7, we’re building AI platforms that help humans do their best work, at incredible scale and speed. Our mission is to turn human knowledge into trustworthy AI, making complex tasks faster, smarter, and more accurate. We’re growing fast, backed by leading investors and AI pioneers (including the minds behind Transformers and Gemini).
The product
V7 Go provides legal, finance, insurance, and accounting teams with a toolkit for deploying and building custom no-code AI agents. The platform focuses taking multi-modal data and delivering verifiable outputs with transparent AI logic to ensure accuracy and compliance.
V7 Go supports all of the latest models like GPT, Claude, and Gemini for the best accuracy and performance.⁠⁠⁠⁠ Watch the V7 Go keynote to see what we’re building.
The team you'll be joining and impact you'll have
You'll join a high-velocity sales and customer success org that has grown 5x in the last 12 months and is scaling fast - our customers consistently expand their usage, with 160%+ NRR within 12 months.
You'll work alongside a tight-knit account management team, taking ownership of a real book of business from day one - accounts are handed to you because the team is oversubscribed, not to fill a quota.
You'll sit at the intersection of commercial and technical, acting as the bridge between customers and our Solutions Engineers - freeing SEs to focus on building, while you own adoption and growth.
This is a foundational hire that will shape what the TAM function looks like as we scale from $5M to $25M+ in ARR - with a clear path to a lead role for the right person.

Requirements

• You're genuinely technical. You don't need to write production Python, but you can build an AI agent end to end, understand when to use different LLMs, and get hands-on with a platform quickly without much hand-holding.
• You've managed customer relationships in a SaaS environment and you know the difference between keeping a customer happy and actually growing an account… You're motivated by expansion, not just retention.
• You thrive in environments where the playbook doesn't exist yet or you've come from a startup or a fast-moving scaleup and you don't wait to be told what to do.
• You're a strong communicator who can hold a room; whether you're onboarding a 30-person team, presenting a new agent workflow to a VP, or having a commercial negotiation, you show up with clarity and confidence.

Responsibilities

• Own a book of business with a clear expansion target - you'll be expected to drive NRR of 140%+ by identifying new use cases, upselling into departments, and keeping customers deeply engaged with the platform.
• Lead onboarding and enablement independently - you'll get customers live, train end users, and drive adoption across accounts without needing to lean on Solutions Engineers for every step.
• Build and present AI agents to customers - demonstrating new workflows, pitching use cases, and showing stakeholders how to get more value from V7 in ways that make sense to their teams.
• Partner with AEs and SEs to ensure a smooth post-sale handoff and flag expansion opportunities - you'll be a key voice in shaping how we serve and grow enterprise accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed