Technical Account Manager

Jenn Nguyen and Friends • San Francisco, CA

20h • $120,000 - $180,000 • Onsite

About The Position

Were a YC-backed startup building AI agents that operate across billions of events daily to protect millions of users from fraud, scams, abuse, and platform risk. Our unified API powers Trust & Safety teams at Fortune 500 companies and top-tier unicorns. Built by engineers from leading safety and anti-abuse teams, were growing revenue rapidly and scaling our Customer Success function to support increasingly sophisticated enterprise deployments.

Requirements

• 3+ years in a Technical Account Manager, Solutions Engineer, or highly technical Customer Success role within B2B SaaS.
• Strong enterprise customer experience.
• Solid SQL proficiency (strong preference).
• Experience working with complex SaaS platforms, APIs, and data pipelines.
• Ability to translate technical concepts to both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills.
• Comfort operating in a fast-paced startup environment.

Nice To Haves

• Experience working with AI/ML systems or policy configuration tools.
• Growth-stage startup experience.
• Bachelors degree in Computer Science, Engineering, or related technical field.
• Background at top-tier companies or strong academic pedigree.
• Sales Engineers or enterprise-facing CSMs with strong technical depth are encouraged.

Responsibilities

• Serve as the primary technical point of contact for enterprise customers post-deployment.
• Understand complex customer architectures, APIs, data pipelines, and monitoring systems.
• Drive technical adoption and optimization of the platform.
• Pull and analyze customer data (SQL-heavy) to measure performance and impact.
• Support Customer Success Managers with product expertise and technical insights.
• Diagnose and resolve complex post-integration technical issues.
• Build scalable documentation, knowledge base content, and best-practice guides.
• Act as the technical feedback bridge between customers and product/engineering teams.
• Proactively monitor customer deployments and surface optimization opportunities.

Benefits

• Competitive base salary plus equity.
• Platinum-level medical, dental, and vision insurance.
• Unlimited PTO, parental leave, and wellness reimbursement.
• Free lunch and dinner in-office.
• 401(k) plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level