Technical Account Manager
About The Position
Kombo is the unified API for HR, payroll, Assessment, LMS and recruiting systems. Instead of spending months building integrations one by one, companies integrate once with Kombo and connect to 120+ platforms instantly. Since Y Combinator (S22), we've grown to 8-figures in revenue, 50+ team members, and raised $30M+ from YC, Volition Capital, and Acadian Ventures. We're tripling the team and revenue next year. This technical, customer-facing position means you’ll own customers from onboarding through ongoing success and expansion. You will be the first point of contact for strategic accounts, making them successful and growing their usage of Kombo’s solutions.
Requirements
- 3–5 years in Customer Success, Technical Account Management, or similar
- Proven experience owning a book of business and driving improved NRR/expansion
- Experience with APIs, integrations, or data-heavy products
- Strong written and verbal communication with both technical and non-technical stakeholders
- Ability to work autonomously and structure your own work
- Eagerness to work in-office (NYC, 4+ days/week) at a high-growth startup
Nice To Haves
- Background in HR Tech or TA Tech
- Experience in startups or as an early hire on CS/TAM/post-sales teams
- Hands-on experience calling APIs, use of Postman, or work on integrations with engineers
Responsibilities
- Onboard and implement new customers, leading from contract signature through go-live
- Understand customer use cases across HR, TA, payroll, and LMS tools
- Coordinate with Solutions and engineers to get customers integrated and live
- Prepare and run structured QBRs focused on value, adoption, and roadmap
- Align stakeholders on expansion opportunities and next phases
- Identify new use cases, products, or integrations within existing accounts
- Partner with Sales on commercial discussions and proposals
- Build and manage an expansion pipeline across a portfolio of accounts
- Own day-to-day relationship management for strategic accounts
- Handle renewals, expansions, and commercial escalations
- Provide structured feedback to Product on gaps and opportunities
- Help prioritize roadmap based on patterns across accounts
- Contribute to building out Customer Success and Kombo’s NYC office, including defining/refining CS playbooks and onboarding flows
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
