Technical Account Manager

Voyager Labs • New York, NY

3d

About The Position

The position of Technical Account Manager is to lead the day-to-day delivery of Voyager Labs Solutions to customers. Responsibilities fall into the following categories: · Project Planning, Control & Accounting focused on Project P&L. · Delivery Commitment & Quality management, including Release Management. · Customer management. · Define the Project Scope, Requirements and Deliverables working alongside the customer, Product, Sales and R&D Units. · Manage customer’s needs & priorities within Voyager Labs and secure commitments from cross-functional teams. · Develop and Manage customer relationships & high level of satisfaction by delivering timely and quality solutions to the customer as per the agreed scope and schedule. · Support the Product Sales activities, including the responsibility of the Voyager Labs commitment process. · The position is located in the East Coast.

Requirements

• 5+ years of experience managing projects at law / federal enforcements organizations.
• Experience with law enforcement organizations.
• Proven experience with Cloud and SaaS project delivery.
• Proven experience with on-prem solution components. Ability to design and present Network, System & Virtualizations architectures.
• Experienced in project planning with components flow, writing technical diagram and charts, and Gantts. Presentation skills.
• Technical understanding of installation, upgrading systems based on Docker and K8S.
• Familiarity in databases, Virtual machines and System operations.
• Bachelor's Degree and minimum 5 years of project/program management and business management experience.
• Willingness to travel domestically and internationally.

Responsibilities

• Project Planning, Control & Accounting focused on Project P&L.
• Delivery Commitment & Quality management, including Release Management.
• Customer management.
• Define the Project Scope, Requirements and Deliverables working alongside the customer, Product, Sales and R&D Units.
• Manage customer’s needs & priorities within Voyager Labs and secure commitments from cross-functional teams.
• Develop and Manage customer relationships & high level of satisfaction by delivering timely and quality solutions to the customer as per the agreed scope and schedule.
• Support the Product Sales activities, including the responsibility of the Voyager Labs commitment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager