Technical Account Manager

Teleskope • New York, NY

15d • Hybrid

About The Position

We are seeking a Technical Account Manager who will be the strategic partner and primary post-sales owner for our customers. In this role, you will help customers operationalize Teleskope, drive adoption across teams and stakeholders, and ensure that they realize measurable value from the platform over time.
You will work cross-functionally with Sales, Forward Deployed Engineering (FDE), Product, and Engineering teams to guide customers from conversion through onboarding, implementation, steady-state success, and renewal/upsell. This role is ideal for someone who is highly customer-facing, consultative, and comfortable navigating technical conversations alongside our Forward-Deployed team.

Requirements

• 3+ years in Technical Account Management, Solutions Consulting, or a related customer-facing role working closely with technical stakeholders
• Experience owning enterprise and/or mid-market customer relationships from onboarding through renewal
• Strong track record of driving adoption, managing account health, and partnering on successful renewals and expansions
• Comfortable working with technical stakeholders and discussing deployments, integrations, cloud environments, and troubleshooting workflows at a high level
• Able to translate technical concepts into business value for security, data, engineering, and executive audiences
• Highly organized and proactive, with strong program management instincts and attention to follow-through.
• Excellent communication and executive stakeholder management skills, including experience running recurring syncs, workshops, and executive reviews.
• Experience working cross-functionally with Sales, Product, Engineering, and Support in a fast-paced environment.
• Familiarity with modern SaaS tooling such as CRM systems, project trackers, documentation tools, and customer success workflows.
• Must be based in NYC (we work hybrid, in-office Tue/Wed/Thu).

Nice To Haves

• Experience in data security, cloud security, privacy, governance, or adjacent technical domains is a strong plus.

Responsibilities

• Own the customer relationship after deal close, serving as the primary driver of customer outcomes, adoption, and long-term account health
• Lead onboarding and success planning in partnership with Account Executives, Solutions Engineers, and FDE’s, ensuring customers have a seamless experience operationalizing Teleskope
• Develop and track success plans with defined milestones, business goals, use cases, stakeholders, and measurable success criteria
• Run recurring calls with customers to track progress, remove blockers, align on priorities, and maintain momentum toward shared goals
• Track account health using customer feedback, milestone attainment, product gaps, platform usage, and ensure we are well positioned to retain customers
• Plan, coordinate and lead Quarterly Business Reviews (QBR’s), ensuring customer stakeholders understand the value delivered by Teleskope
• Triage technical issues, escalating to FDE team as needed
• Collaborate with Product and Engineering to translate customer feedback, prioritize key gaps, and advocate for high-value improvements
• Support growth within existing accounts by identifying expansion opportunities, new use cases, and deeper platform adoption paths
• Partner with GTM leadership on renewal planning and customer communications, including stakeholder mapping, renewal readiness, and executive alignment
• Maintain clear customer-facing and internal documentation, including account plans, meeting notes, milestone trackers, success criteria, and escalation summaries
• Help shape and scale Teleskope’s customer success motion, processes, playbooks, and reporting as the company grows

Benefits

• An opportunity to help shape the core customer experience at an early-stage startup in one of today’s fastest-growing markets.
• Huge opportunity to impact Teleskope's growth and success in the market, working directly with enterprise-level executives.
• Room to learn, grow, and rapidly advance in your career as part of a growing team.
• A beautiful office in NYC’s Financial District, with breakfast and snacks provided daily, and weekly catered lunch.
• Flexible vacation and work-from-home days.
• Competitive salary and meaningful equity.
• Health, vision, dental, 401k and more benefits, heavily subsidized by Teleskope.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed