Technical Account Manager (NY/Boston)
About The Position
At Echo, we’re fixing a broken system. Vulnerability management isn't working – it’s reactive, noisy, and unsustainable. Instead of chasing CVEs, we’re eliminating them at the source. Our AI-powered platform produces vulnerability-free base images that integrate cleanly into existing workflows, helping security and platform teams eliminate patching overhead without slowing down developers. Backed by top-tier investors and led by second-time founders who previously built the first software supply chain security company, which was later acquired by Aqua Security, we’ve gone from stealth to serving global enterprise customers in under six months. As a Technical Account Manager (TAM) at Echo, you will serve as a trusted technical partner for our customers. You’ll work closely with customer stakeholders, product, engineering, and go-to-market teams to ensure customers successfully deploy, adopt, and scale Echo’s platform.
Requirements
- 3+ years in a customer-facing technical role (TAM, SE, Solutions Engineer, etc.)
- Experience with SaaS platforms, APIs, and integrations
- Strong communication skills with technical and non-technical stakeholders
- Comfortable in a fast-paced startup environment
Nice To Haves
- Experience with AI, data, or analytics platforms - advantage
Responsibilities
- Own the technical relationship for a portfolio of customers
- Lead technical onboarding, integrations, and issue resolution
- Act as the primary technical escalation point
- Partner with Customer Success to drive adoption and retention
- Share customer feedback to influence product improvements
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
