Technical Account Manager

EBAS Group • New York, NY

12h • Onsite

About The Position

EBAS is partnering with a high-growth B2B software company building a unified API for HR, payroll, LMS, screening, ATS, and recruiting integrations. Backed by $25M+ in funding from top VCs like YC and Volition Capital the company has scaled to 50+ team members and 8-figure revenue since 2022. This is an opportunity to join the New York team at a pivotal stage, taking full ownership of strategic post-sales execution . Why You Will Be Excited About This Role Be the first Technical Account Manager in the New York office, with real ownership to shape how post-sales is done in the US Work on a deeply technical, API and integration-heavy product that sits at the center of customers’ workflows Help build the playbooks and operating rhythms for a scaling customer success function Why You Will Like Working Here 8-figure ARR with 3x revenue growth planned for 2026 Written thinking is a core operating principle: clear docs, implementation plans, and decision-making High-performance, high-support environment with a high bar and real autonomy

Requirements

• 3 to 8 years of experience in Customer Success or Technical Account Management within B2B SaaS
• Proven experience owning the full post-sales cycle: onboarding, adoption, renewal, expansion
• Comfortable with technical products: you can read and explain API documentation and navigate integration workstreams
• Confident leading commercial conversations, including upsells and renewals
• Experience managing larger accounts, including deal sizes over $150k
• Builder mindset, comfortable operating in an early-stage, high-growth environment (Seed to Series C)
• Able to be on-site in the New York City office 4+ days per week

Responsibilities

• Owning the full post-sales lifecycle for key accounts: onboarding, implementation, adoption, renewals, and expansion
• Managing technical integrations in close partnership with Sales, Solutions, and Engineering
• Leading customer value discussions and QBRs to drive adoption and align on roadmap
• Running commercial conversations including renewals, expansions, and negotiations
• Capturing structured product feedback from customers and translating it into actionable internal priorities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed