Technical Account Manager

Supio•Seattle, WA

About The Position

Supio is transforming how legal teams access, analyze, and use data. We help law firms and legal organizations unlock insights from their case data through modern integrations, APIs, and AI-powered workflows. As we scale, we’re looking for a Technical Account Manager to serve as a key technical partner for our customers. As a Technical Account Manager at Supio, you will sit at the intersection of customer success, engineering, and product. You will own the technical onboarding experience for customers, including setting up and supporting integrations (e.g., Salesforce, SmartAdvocate), conducting technical discovery calls, and guiding customers through the setup and use of Supio’s public API and ongoing maintenance of these integrations. You’ll work closely with customer stakeholders and Supio’s internal teams to ensure smooth implementations, scalable integrations, and long-term customer success.

Requirements

3+ years of experience in a Technical Account Manager, Solutions Engineer, Implementation Engineer, or similar customer-facing technical role
Hands-on experience with APIs (REST, JSON, authentication methods such as OAuth or API keys)
Experience implementing or supporting SaaS integrations (e.g., CRMs, case management systems, data pipelines)
Strong ability to conduct technical discovery and communicate complex concepts to non-technical stakeholders
Comfortable troubleshooting technical issues across systems and environments

Nice To Haves

Experience working with legal tech platforms (e.g., SmartAdvocate, Clio, Filevine) or CRM tools like Salesforce
Familiarity with webhooks, ETL processes, or data synchronization concepts
Experience reading logs, debugging API calls, or working with Postman / similar tools
Background working in fast-growing SaaS or startup environments

Responsibilities

Lead technical onboarding for new customers, including integration setup and configuration
Implement and support third-party integrations such as Litify (Salesforce), SmartAdvocate, and other case management or CRM systems
Diagnose and resolve integration issues in collaboration with Engineering and Support
Conduct discovery calls to understand customer technical requirements and use cases
Guide customers through setup and usage of Supio’s public API
Provide technical best practices, sample workflows, and troubleshooting support for API consumers
Act as the primary technical point of contact for assigned accounts
Translate customer needs into clear technical requirements and feedback for Product and Engineering
Proactively identify opportunities to improve customer workflows through deeper technical adoption
Partner with Customer Success, Sales, Product, and Engineering to ensure a seamless customer experience
Help define and improve internal processes for integrations, onboarding, and API support
Contribute to technical documentation, integration guides, and onboarding materials