Technical Account Manager (all genders)

ABOUT YOU SE & Co. KG•New York, NY

About The Position

Own and manage 5-10 enterprise customer relationships from a technical perspective Act as trusted advisor for platform usage, integration best practices, and architecture decisions Translate complex customer requirements into actionable feature requests and influence the product roadmap Map business needs to product features and drive proactive adoption Coordinate technical escalations with solution engineering, support, and product teams Lead technical QBRs, integration reviews, and roadmap alignment workshops Monitor platform health, usage, and KPIs, recommending improvements

Requirements

Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks

Nice To Haves

Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus

Responsibilities

Own and manage 5-10 enterprise customer relationships from a technical perspective
Act as trusted advisor for platform usage, integration best practices, and architecture decisions
Translate complex customer requirements into actionable feature requests and influence the product roadmap
Map business needs to product features and drive proactive adoption
Coordinate technical escalations with solution engineering, support, and product teams
Lead technical QBRs, integration reviews, and roadmap alignment workshops
Monitor platform health, usage, and KPIs, recommending improvements

Benefits

Flexible working times
40% discount on our ABOUT YOU online shop
Fresh fruits + drinks everywhere
Language courses (German & English)
Free sports courses & reduced price for Wellpass membership
Subsidized public transportation ticket
Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage
Modern office in the city center of Hamburg
International working environment and English as company language
Agile work environment and cross-functional teams
Dog-friendly office
Professional training
Company pension plan
Help in relocation and VISA process