Technical Account Manager (all genders)
About The Position
SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions. SCAYLE stands for innovation, international collaboration, and a strong focus on data. We believe that stepping outside of our comfort zone and making bold decisions is key to growing both professionally and personally. Instead of seeing problems as obstacles, we approach them as opportunities to find better solutions. We work in an environment that encourages flexibility, creativity, and continuous development. What drives us is the shared motivation to make an impact and actively shape the future of eCommerce. Own and manage 5-10 enterprise customer relationships from a technical perspective Act as trusted advisor for platform usage, integration best practices, and architecture decisions Translate complex customer requirements into actionable feature requests and influence the product roadmap Map business needs to product features and drive proactive adoption Coordinate technical escalations with solution engineering, support, and product teams Lead technical QBRs, integration reviews, and roadmap alignment workshops Monitor platform health, usage, and KPIs, recommending improvements
Requirements
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
- 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
- Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
- Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
- Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
- Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks
Nice To Haves
- Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus
Responsibilities
- Own and manage 5-10 enterprise customer relationships from a technical perspective
- Act as trusted advisor for platform usage, integration best practices, and architecture decisions
- Translate complex customer requirements into actionable feature requests and influence the product roadmap
- Map business needs to product features and drive proactive adoption
- Coordinate technical escalations with solution engineering, support, and product teams
- Lead technical QBRs, integration reviews, and roadmap alignment workshops
- Monitor platform health, usage, and KPIs, recommending improvements
Benefits
- Flexible working times
- 40% discount on our ABOUT YOU online shop
- Fresh fruits + drinks everywhere
- Language courses (German & English)
- Free sports courses & reduced price for Wellpass membership
- Subsidized public transportation ticket
- Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage
- Modern office in the city center of Hamburg
- International working environment and English as company language
- Agile work environment and cross-functional teams
- Dog-friendly office
- Professional training
- Company pension plan
- Help in relocation and VISA process
- (Benefits may vary depending on location)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
