Technical Account Manager

UiPath • Austin, TX

59d

About The Position

At UiPath, you'll empower the world's largest companies to transform their operations through automation, enabling their teams to reach their full potential. As a Technical Account Manager in our Client Success team, you'll guide our most strategic customers in building enterprise-level business automation programs. Your role will be crucial in ensuring our customers achieve maximum business value and organizational impact using UiPath's innovative automation platform. You'll work with stakeholders across all levels, from C-suite executives to team members, driving business adoption with a laser focus on achieving tangible outcomes and enhancing work processes.

Requirements

• Degree in Computer Science or a relevant field
• Minimum 5 years of experience in programming .NET / Java applications, with 2+ years of cloud experience (Azure/AWS/GCP)
• Experience with UiPath Automation Suite
• Understanding of Business Process Management (BPM)
• Proven track record in customer-facing technical account management or consulting roles
• Expertise in diverse technical topics, including software engineering, deployment, cloud technologies, and infrastructure engineering
• Experience working with agentic frameworks like Langgraph, CrewAi or familiarity with LLMs, Intelligent Document Processing, RAG and MCP
• Strong analytical and problem-solving skills, with a proactive and innovative approach to customer success
• Candidates must be authorized to work in the United States for this role

Responsibilities

• Take ownership of customers' technical success with the UiPath Platform, being accountable for technical workstreams that drive exceptional business value.
• Proactively engage with customers, providing embedded technical advisory to mature their automation programs and expand their vision of achievable goals.
• Guide UiPath Platform infrastructure planning, installation, upgrades, and troubleshooting processes.
• Enable customer technical stakeholders on UiPath Platform best practices, tailored to their unique automation needs and constraints.
• Conduct design and code reviews for select automations to reinforce and verify best practices.
• Perform technical health checks of customer automation programs, identifying risks and opportunities for continuous improvement.
• Collaborate with UiPath Product Support and subject matter experts to resolve escalated support incidents efficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees