Technical Account Manager

Quartile

3h•$70,000

About The Position

We’re looking for a Senior Technical Account Manager (TAM) to join our high-performing Customer Strategy team and play a key role in driving impactful outcomes for innovative e-commerce brands. This role is perfect for someone who thrives at the intersection of data, strategy, and relationship-building—and is excited to make a visible difference in clients’ growth. With 5+ years of experience in a B2B client-facing role, you know how to flex between deep analytical conversations and big-picture storytelling. You’re a compelling communicator, comfortable leading presentations, managing expectations, and identifying upsell opportunities when they align with client goals. The ideal candidate brings experience in SaaS or digital marketing environments, particularly in fast-paced, high-growth settings. In this role, you’ll own a portfolio of Mid-Market and Enterprise clients, leading strategic conversations, guiding cross-functional collaboration, and ensuring exceptional client experiences every step of the way.

Requirements

5+ years of experience in a B2B client-facing or strategic account management role—experience in SaaS or digital marketing is preferred
Proven ability to lead both analytical discussions and strategic business conversations with senior stakeholders
Strong communication and presentation skills—you know how to make data accessible, engaging, and actionable
Experience identifying and pursuing upsell opportunities, with a focus on aligning recommendations to business goals
Advanced Excel skills (e.g., formulas, vlookups, pivot tables) and comfort working with analytics platforms or performance dashboards
A proactive, solutions-oriented mindset—you bring clarity and composure to fast-moving or complex situations
Experience managing difficult conversations with professionalism and empathy, always working toward positive outcomes
A collaborative mindset and a passion for contributing to a team that values growth, ownership, and transparency

Nice To Haves

Familiarity with digital marketing platforms like Amazon PPC, Google Ads, and Meta
Background in a fast-paced, high-growth environment such as a startup or agency
Google Analytics, Google Ads, or Amazon certifications
Prior experience with tools such as Salesforce, Power BI, ChurnZero, or other analytics platforms

Responsibilities

Own a portfolio of 10+ large and mid-level e-commerce accounts as an individual contributor, building consultative, trust-based relationships with key stakeholders
Act as a strategic partner for clients—driving digital marketing performance, providing forecasting support, optimizing product catalogs, managing budgets, and identifying new growth opportunities
Lead weekly, biweekly, or monthly client meetings and QBRs, preparing clear, data-backed presentations that tie performance insights to business goals
Communicate complex performance metrics and trends in a clear, engaging way—connecting tactical optimizations to strategic outcomes
Analyze campaign data regularly to inform strategy and proactively identify opportunities for deeper product adoption or budget expansion
Collaborate with cross-functional teams—including Product, Tech Ops, and Sales—to improve internal tools, surface client feedback, and advocate for client needs
Support client growth by identifying upsell opportunities such as new channel expansion, testing initiatives, or strategic case studies
Contribute to new hire onboarding and peer mentorship, helping to foster a collaborative and continuously learning team environment
Attend product roadmap sessions and internal training to stay ahead of platform changes, actively participating in discussions about Quartile’s future evolution
Evaluate and improve internal processes, offering candid, constructive feedback and taking initiative to streamline workflows in alignment with team goals.

Benefits

Comprehensive Insurance Coverage
401K Plan with Employer Match
Generous Paid Time Off (24 Vacation days, 7 Sick days, 12 Company Holidays, Short Summer Fridays)
Company Laptop + additional tech accessories

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