Technical Account Manager

eSentire

9d•Remote

About The Position

eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a solution, you build it. And today, that means pioneering the future of AI-powered security. At eSentire, we're building a cutting-edge AI Security Operations Platform that will amplify human expertise, not replace it, creating a workplace where innovation meets impact. Our culture is based on transparency, teamwork, and continuous innovation, where your ideas can shape how AI and human intelligence work together to outsmart cyber adversaries. As the authority in Managed Detection and Response, we protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries—and we're looking for forward-thinking talent to help us define what AI-first security, human-backed trust means for the industry. As a Technical Account Manager at eSentire, you are the technical authority and outcome delivery lead for a portfolio of customers. Working alongside a dedicated Account Manager who owns the commercial relationship, you ensure every customer in your portfolio realizes the full security value of eSentire’s Atlas AI MDR platform – measurably and consistently. You will lead all technical cadences: onboarding, platform optimization, security reviews and incident response, translating Atlas AI capabilities, TRU threat intelligence, and SOC findings into clear, prioritized guidance.

Requirements

4+ years in technical account management, cybersecurity engineering, or customer success within an MDR, MSSP or SaaS cybersecurity environment
Solid knowledge of threat detection and response, SIEM, EDR/XDR, cloud security, identity threats, and incident response
Ability to communicate technical complexity equally well in a CISO briefing and a deep-dive configuration session
High autonomy and organizational discipline across a complex, multi-account portfolio.

Nice To Haves

Familiarity with NIST, MITRE ATT&CK, or ISO 27001
Security certifications: CompTIA Security+, CEH, CISSP, or equivalent
Experience with CRM platforms (e.g., Salesforce, Gainsight) and security monitoring tools
Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field

Responsibilities

Serve as the primary technical point of contact and trusted advisor maintaining a Customer Success Plan that tracks measurable security outcomes.
Lead technical check-ins, platform reviews, and Quarterly Service Reviews. Proactively monitor account health and mitigate risk before it escalates.
Own technical escalations end-to-end, coordinating across SOC, Product, and Engineering
Guide customers through onboarding and ongoing optimization across their full tech stack (SIEM, EDR, XDR, cloud, identity)
Deliver tuning recommendations, executive briefings, and enablement sessions tailored to each customer’s security maturity
Lead customer-facing communication during active incidents, partnering with the SOC on post-incident maturity
Report on key outcome metrics: detection efficacy, threat disruption rates, and Mean time to Contain (MTTC)