Technical Account Manager

PeopleSharp • Ronkonkoma, NY

2d • $75,000 - $85,000 • Onsite

About The Position

Are you ready to join an award-winning MSP recognized as one of the best places to work on Long Island? Techworks Consulting is seeking a talented and driven Technical Account Manager to serve as a trusted advisor on client accounts. If you thrive in a dynamic, hands-on environment, this on-site role in Ronkonkoma, NY could be the perfect opportunity for you! We’ll Provide: Robust benefits package including health insurance, dental, 401K, PTO, and holidays Salary range of $75,000-$85,000 Opportunities for continued growth and learning Great company culture supported by strong core values

Requirements

• 2+ years of experience in a Technical Account Manager, Account Manager, or similar role
• Solid understanding of common SMB technologies
• Strong communication and interpersonal skills
• Ability to manage multiple accounts and priorities effectively
• Comfort identifying upsell opportunities, recommending solutions, and supporting account growth through strong relationships and technical insight
• Ability to work some after-hours as required as customer project demands or emergency incidents would require

Nice To Haves

• Prior experience working for an MSP or IT services provider (strongly preferred)

Responsibilities

• Serve as the primary point of contact and trusted advisor for assigned client accounts
• Build and maintain strong, long-term client relationships
• Understand client business objectives and align IT services accordingly
• Conduct regular client check-ins, QBRs, and strategic planning discussions
• Coordinate with internal service desk, engineering, and project teams to ensure timely issue resolution
• Translate technical concepts into clear, business-friendly language for clients
• Identify risks, gaps, and opportunities within client environments
• Recommend improvements, upgrades, and additional services when appropriate

Benefits

• Robust benefits package including health insurance, dental, 401K, PTO, and holidays
• Opportunities for continued growth and learning
• Great company culture supported by strong core values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed