Technical Account Manager

Ordergroove • New York City, NY

18d • Remote

About The Position

Ordergroove is creating its first Technical Account Manager role in our Customer Success organization. As our platform powers increasingly sophisticated ecommerce ecosystems for large, iconic consumer brands, we are investing in deeper technical partnership post-sale. This role is a hybrid technical, program-oriented, and relationship-driven position for someone who thrives at the intersection of systems, structure, and customer impact. You will own the technical relationship for a defined portfolio of strategic customers. While Customer Success Managers own the overall business relationship, you will serve as the primary technical advisor, working directly with customer Engineering, IT, and Ecommerce teams to ensure Ordergroove is implemented, optimized, and scaled with confidence. You will work directly with well-known consumer brands on the recurring revenue systems that power their business. Your work will have a visible impact on how customers experience Ordergroove, how confidently they scale, and how deeply they trust us as a technical partner. This is a greenfield opportunity to take your experience as a Technical Account Manager to the next level and help define a new specialty within Ordergroove. You will influence how we partner with customers, how we collaborate internally, and how we deliver a technically excellent post-sales experience at scale.

Requirements

• 3–6+ years of experience in a technical customer-facing role such as Technical Account Manager, Solutions Engineer, Implementation Consultant, or similar
• Strong experience working with SaaS platforms in ecommerce, retail-tech, or mar-tech environments
• Hands-on experience with ecommerce platforms such as Shopify, Salesforce Commerce Cloud, BigCommerce, or Magento
• Solid understanding of web technologies including APIs, REST, JSON, authentication methods, and basic frontend and backend concepts
• Comfortable collaborating with highly technical customer counterparts and internal engineering teams
• Strong problem-solving skills with the ability to think critically about system design and trade-offs
• Excellent communication skills, with the ability to explain complex technical topics clearly and concisely
• Highly organized, able to manage multiple accounts and priorities in a fast-paced environment
• Collaborative mindset and a strong sense of ownership and accountability
• Curious, proactive, and motivated to continuously learn new technologies and ecommerce trends
• Advanced skills in Google Suite
• BS / BA degree required, with a technical or related field preferred

Responsibilities

• Own technical partnership for strategic customers
• Serve as the primary technical point of contact for a defined portfolio of post-sale customers
• Build trusted relationships with senior technical stakeholders including CTOs, VPs of Engineering, IT leaders, and Ecommerce teams
• Partner closely with Customer Success Managers while independently owning technical strategy, execution, and outcomes
• Guide complex e-commerce integrations and architectures
• Develop a deep understanding of each customer’s ecommerce ecosystem including platforms, custom applications, APIs, data flows, and third-party integrations
• Provide guidance on optimizations and technical best practices within complex environments
• Translate business requirements into technically sound, scalable solutions
• Drive structure, clarity, and proactive execution
• Bring strong organizational and program management discipline to technical account ownership
• Identify technical risks, dependencies, and friction points early and recommend solutions before issues arise
• Support ongoing optimization by identifying opportunities for improved integrations, feature adoption, and technical expansion
• Act as a technical leader and trusted advisor
• Troubleshoot complex technical issues and serve as an escalation point across teams
• Communicate clearly and confidently with both technical and non-technical audiences
• Ensure issues are owned, prioritized, and resolved with transparency and accountability
• Shape the future of the TAM function
• Contribute to internal documentation, playbooks, and best practices
• Partner cross-functionally with Engineering, Product, Support, and Professional Services
• Help define what great technical partnership looks like at Ordergroove as the function scales

Benefits

• With a fully flexible work-from-anywhere culture, staying connected and supporting each other are always top of mind.
• We build our tight-knit community through small group events like trivia night, cooking classes, and book clubs.
• We encourage cross-functional relationships through virtual coffees and we stay close to the business through weekly team updates and quarterly all-hands meetings.
• At Ordergroove, we focus on flexibility and empowering our team to make the right decisions for themselves.
• We have flexible PTO and a totally remote (anywhere in the US) workforce, and an annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc).
• And of course, that is on top of the basics like competitive compensation (including stock options) and incredible, affordable benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees