Technical Account Manager

Fiserv•Berkeley Heights, NJ

4d•Onsite

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Technical Account Manager About your role: You will serve as the primary technical advocate for assigned enterprise clients, partnering with account teams, product, and support to ensure successful implementation and adoption of Fiserv solutions. You will diagnose and resolve complex technical issues, drive integrations and application programming interfaces (APIs), and provide guidance that reduces risk and maximizes value. This role ensures long-term client satisfaction and retention through technical excellence.

Requirements

6+ years of experience in technical account management, solutions engineering, or client-facing technical roles supporting enterprise software platforms.
4+ years of experience implementing and troubleshooting integrations and application programming interfaces (APIs) in cloud-based or on-premises environments using REST, SOAP, or webhook patterns.
3+ years of experience in payments, merchant services, banking, or financial services technology or supporting regulated enterprise environments.
3+ years of experience with SQL, Linux command line, network diagnostics, and logging or observability tools such as Splunk, ELK, or equivalent.
Bachelor's degree or higher in Computer Science, Information Technology, Engineering, Business, or related field, or equivalent combination of education, related experience and/or military experience.
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience with payment processing platforms, merchant acquiring flows, or Clover from Fiserv.
Familiarity with CI/CD pipelines, observability platforms, or scripting languages such as Python or PowerShell.
Relevant certifications (for example, AWS Certified Solutions Architect, Certified ScrumMaster, Certified Information Systems Security Professional) preferred or equivalent professional training.

Responsibilities

Serve as the primary technical contact for assigned clients, owning incident resolution, technical escalations, and ongoing issue triage.
Lead technical onboarding and implementation activities, including integration planning, API configuration, testing, and production cutover.
Troubleshoot and resolve complex production issues across client environments using logging, diagnostics, and root cause analysis to implement permanent fixes.
Proactively identify technical risks and opportunities, recommend configuration or roadmap changes, and coordinate with product and engineering to drive defect resolution and feature requests.
Create and maintain technical documentation, runbooks, and knowledge articles to enable self-service and reduce time to resolution.
Deliver technical enablement and training to client teams and internal stakeholders to increase adoption and reduce escalations.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.