Technical Account Manager

Ordergroove

18d•Remote

About The Position

Ordergroove is creating its first Technical Account Manager role in our Customer Success organization. As our platform powers increasingly sophisticated ecommerce ecosystems for large, iconic consumer brands, we are investing in deeper technical partnership post-sale. This role is a hybrid technical, program-oriented, and relationship-driven position for someone who thrives at the intersection of systems, structure, and customer impact. You will own the technical relationship for a defined portfolio of strategic customers. While Customer Success Managers own the overall business relationship, you will serve as the primary technical advisor, working directly with customer Engineering, IT, and Ecommerce teams to ensure Ordergroove is implemented, optimized, and scaled with confidence. You will work directly with well-known consumer brands on the recurring revenue systems that power their business. Your work will have a visible impact on how customers experience Ordergroove, how confidently they scale, and how deeply they trust us as a technical partner. This is a greenfield opportunity to take your experience as a Technical Account Manager to the next level and help define a new specialty within Ordergroove. You will influence how we partner with customers, how we collaborate internally, and how we deliver a technically excellent post-sales experience at scale.

Requirements

3–6+ years of experience in a technical customer-facing role such as Technical Account Manager, Solutions Engineer, Implementation Consultant, or similar
Strong experience working with SaaS platforms in ecommerce, retail-tech, or mar-tech environments
Hands-on experience with ecommerce platforms such as Shopify, Salesforce Commerce Cloud, BigCommerce, or Magento
Solid understanding of web technologies including APIs, REST, JSON, authentication methods, and basic frontend and backend concepts
Comfortable collaborating with highly technical customer counterparts and internal engineering teams
Strong problem-solving skills with the ability to think critically about system design and trade-offs
Excellent communication skills, with the ability to explain complex technical topics clearly and concisely
Highly organized, able to manage multiple accounts and priorities in a fast-paced environment
Collaborative mindset and a strong sense of ownership and accountability
Curious, proactive, and motivated to continuously learn new technologies and ecommerce trends
Advanced skills in Google Suite
BS / BA degree required, with a technical or related field preferred

Responsibilities

Own technical partnership for strategic customers
Serve as the primary technical point of contact for a defined portfolio of post-sale customers
Build trusted relationships with senior technical stakeholders including CTOs, VPs of Engineering, IT leaders, and Ecommerce teams
Partner closely with Customer Success Managers while independently owning technical strategy, execution, and outcomes
Guide complex e-commerce integrations and architectures
Develop a deep understanding of each customer’s ecommerce ecosystem including platforms, custom applications, APIs, data flows, and third-party integrations
Provide guidance on optimizations and technical best practices within complex environments
Translate business requirements into technically sound, scalable solutions
Bring strong organizational and program management discipline to technical account ownership
Identify technical risks, dependencies, and friction points early and recommend solutions before issues arise
Support ongoing optimization by identifying opportunities for improved integrations, feature adoption, and technical expansion
Troubleshoot complex technical issues and serve as an escalation point across teams
Communicate clearly and confidently with both technical and non-technical audiences
Ensure issues are owned, prioritized, and resolved with transparency and accountability
Contribute to internal documentation, playbooks, and best practices
Partner cross-functionally with Engineering, Product, Support, and Professional Services
Help define what great technical partnership looks like at Ordergroove as the function scales