Technical Account Manager
About The Position
As a Technical Account Manager , you’ll be the trusted advisor for a portfolio of Altium’s Enterprise customers, ensuring their success with our solutions. You’ll build deep relationships, resolve technical challenges, and guide customers in optimizing Altium’s tools for their unique workflows. By collaborating with R&D, Support, and Sales, you’ll drive adoption, uncover growth opportunities, and advocate for customer needs—directly impacting their satisfaction and Altium’s revenue. This role combines technical expertise with strategic account management, perfect for someone passionate about solving complex problems and fostering long-term customer success.
Requirements
- Bachelor's/Master's in Electrical/Mechanical Engineering or equivalent experience
- 3+ years in technical account management, customer success, or ECAD/EDA client-facing roles
- Strong problem-solving and project management skills
- Excellent communicator who can simplify technical concepts
Nice To Haves
- Hands-on Altium product experience preferred
Responsibilities
- Be the primary technical contact for Enterprise customers, ensuring their success with Altium solutions
- Build trusted relationships and guide customers on implementation, integration, and optimization
- Troubleshoot technical issues, escalate to R&D when needed, and drive resolutions
- Identify growth opportunities and lead strategic business reviews
- Collaborate with Sales, Support, and R&D to align customer needs with product development
- Advocate for customers internally and provide actionable feedback
- Monitor customer health and mitigate risks to drive retention
Benefits
- Medical, Dental, Vision Plans and HSA and FSA accounts
- Basic Life and AD&D insurance; disability coverage where applicable
- Retirement 401(k) Plan Option with Altium match
- Paid holidays plus a “Choice Day” off per quarter
- Paid time-off on arising schedule upon key milestones
- Sick time for Dr. appointments or family health needs
- Family medical, maternity, paternity, and military leave
- Flexible working arrangements available based on role and location
- Employee referral and employee-of-the-month programs
- Home internet allowance
- Professional development support
- Free lunch, snacks, and drinks in the office
- Free parking
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
