Technical Account Manager

Red River

11d

About The Position

Platform Technical Account Manager (TAM). In this role, you will serve as a strategic partner to a select group of key Public Sector customers, providing the hands-on technical and architectural guidance necessary to optimize their Red Hat infrastructure. As a TAM, you will act as a trusted advisor, cultivating deep technical expertise of your customers' unique environments to anticipate challenges and mitigate risks before they arise. You will provide a premium level of proactive support. You’ll be tailoring solutions to specific mission requirements, facilitating collaboration with third-party vendors, and fiercely advocating for your customers’ needs within Red Hat.

Requirements

• 4+ years of Linux or UNIX system administration experience
• Prior experience in a support, development, engineering, or quality assurance organization
• Technical knowledge of the Linux kernel and Linux file system
• Proven experience managing large-scale Linux environments using Red Hat Satellite (content management, provisioning, and patching).
• Hands-on experience with Red Hat Identity Management (IdM) or FreeIPA, including Kerberos, LDAP, and DNS integration.
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
• Outstanding verbal and written communication skills
• Ability to convey complex information to customers clearly and concisely
• Ability to manage multiple issues and projects with an eye for detail
• Hands-on experience with a variety of hardware vendors
• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

Nice To Haves

• Experience in system management, cloud, or server virtualization is a plus
• Red Hat Certified Engineer (RHCE) is a plus and will be required once hired
• OpenShift and Ansible experience also a plus
• Active US security clearance is an advantage and will be supported
• Experience in public sector is a plus

Responsibilities

• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Gain an understanding of customers' technical infrastructure and environment, hardware, and products
• Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
• Provide advice and guidance to customers about their current and future Red Hat products
• Advise customers on the architectural design and maintenance of Red Hat Satellite and IdM deployments to ensure scalable system management and secure identity lifecycle.
• Manage customer use cases and maintain clear and concise case documentation
• Manage customer cases, maintain clear and concise case documentation, and deliver value to customers through documenting and sharing learnings from cases through a defined knowledge management process
• Serve as the customer's advocate within Red Hat

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level