Technical Account Manager

Motorola Solutions•Florida Work Center, AZ

30d•$70,000 - $80,000•Hybrid

About The Position

The Technical Account Management and Hypercare Team within Motorola Solutions is dedicated to delivering an exceptional post-sales experience for our enterprise and strategic customers. We partner closely with clients to ensure stability, optimize system performance, and enable long-term success with our video security and access control solutions. Our team acts as a bridge between customers and internal technical, engineering, and product groups, ensuring proactive engagement, rapid issue resolution, and a seamless transition from project deployment to sustained operational excellence. We take pride in building trusted relationships and helping customers realize the full value of their investment through hands-on collaboration and strategic guidance. The Technical Account Manager (TAM) is a strategic partner for our enterprise customers. The Technical account manager ensures long-term customer success by providing proactive guidance, operational stabilization, Unity Video and access control infrastructure optimization.

Requirements

Highschool diploma or equivalent and 5+ years of IT/Networking experience
Must be able to obtain background clearance as required by government customer
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Nice To Haves

Strong understanding of case handling, technical workflow, and professional communication.
Deep knowledge of Avigilon products, solutions, and troubleshooting processes.
Prior account management experience.
Experience with security and surveillance technologies.
Degree, diploma, or certificate in information technology/project management .
Excellent verbal, written, and presentation skills.
Proven experience de-escalating complex technical situations and resolving enterprise issues.
Ability to manage multiple projects, priorities, and accounts simultaneously.
Strong critical thinking, strategic problem-solving, and project management skills
Ability to lead stabilization and optimization initiatives and provide actionable recommendations.
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Responsibilities

Lead stabilization and optimization initiatives, assessing account health, identifying risks, and implementing improvements.
Provide on-site support as needed while primarily working remotely, assisting with onboarding, integrations, and upgrades.
Advocate for customer needs and bridge knowledge between accounts and internal teams.
Build and maintain long-term relationships with key stakeholders (IT, Operations, Engineering)
Provide guidance on best practices, product usage, and configuration optimization.
Monitor open technical cases, drive escalations, and communicate status clearly.
Identify potential risks to customer success and implement mitigation strategies.
Track key account metrics and suggest upgrades, features, or optimizations.