Technical Account Manager
About The Position
Are you passionate about technology and building strong client relationships? Our client, a leader in cutting-edge IT solutions, is seeking a Technical Account Manager to be the primary point of contact for their small and medium-sized business clients. In this role, you'll drive customer satisfaction, ensure seamless technology adoption, and identify opportunities for growth in a high-impact, client-facing position. Why Join This Opportunity? Be part of a dynamic, forward-thinking company at the forefront of Managed IT Services, Cloud Computing, and Security Solutions. Work with a talented team committed to innovation and client success. Enjoy a supportive culture with strong leadership and opportunities for career growth. Competitive compensation and comprehensive benefits package.
Requirements
- 3-4+ years of experience in a client-facing, technical account management, or IT sales role.
- Strong technical background in security, server administration, cloud computing, and Mac/Windows environments.
- Excellent communication, problem-solving, and analytical skills.
- Proven ability to build relationships and advocate for client needs.
- Ability to manage multiple customers and projects simultaneously.
- Self-starter mindset with a passion for technology and client success.
Nice To Haves
- BS in Computer Science or a related field is preferred but not required.
Responsibilities
- Act as the primary liaison between the company and its clients, ensuring their technical needs are met effectively.
- Proactively identify ways to improve client systems and infrastructure to optimize performance.
- Conduct regular check-ins with customers, gathering feedback to drive enhancements in products and services.
- Partner with the Service Desk Manager to address client inquiries and support needs.
- Lead renewal and upsell efforts, ensuring clients have the best solutions for their evolving needs.
- Provide technical training and guidance, helping clients maximize the value of the company's services.
- Work cross-functionally to develop technical roadmaps aligned with client objectives.
- Monitor and report on key performance metrics, identifying opportunities for improvement.
Benefits
- Medical, Dental, and Vision Insurance
- 401K with matching
- Paid Time Off (PTO) & Paid Holidays
- Monthly Unlimited Ride MetroCard
- Paid Cell Phone
- Professional Development & Training Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
