Technical Account Manager
About The Position
Onboarding Technical Account Managers at Coralogix play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed. Their mission is to set customers up for long-term success by ensuring a smooth implementation, rapid time-to-value, and the foundation for strong adoption. We are looking for hands-on, detail-oriented professionals with strong technical background and customer-facing experience who can bridge the gap between our platform and the customer’s real-world goals. Onboarding Technical Account Managers hold a senior-level position and are responsible for leading customers through one of the most critical phases of their journey. They are expected to manage complex implementations, resolve technical challenges with confidence, and clearly demonstrate product value—all while engaging with stakeholders across levels, from hands-on engineers to senior executives.
Requirements
- Background knowledge of DevOps / Cloud / Observability
- Industry knowledge and opinions on Monitoring, Observability, Log Management, SIEM
- Hands-on experience in technical integrations and complex troubleshooting
- Experience in customer facing positions and excellent customer-facing skills
- Excellent communication skills in English, both written and verbal.
- Strong presentation skills with the ability to establish credibility with executives
Nice To Haves
- Hands-on Engineering/DevOps background – advantage
- Comfortable coding in any high-level programming language (Java, Go, Python) - advantage
- BSc degree in Computer Science / Engineering - advantage
- Experience in SAAS B2B software companies - advantage
Responsibilities
- Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
- Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations
- Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
- Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.
- Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs
- Establishing relationships and engaging with technical counterparts to drive product adoption
- Advocate internally for customer needs within Coralogix and influence a product development roadmap
Benefits
- Our total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
51-100 employees
