Technical Account Manager

Ivionics, LLC•Town of Smithtown, NY

54d•$90,000 - $115,000

About The Position

Are you a people-focused leader with a passion for operational excellence? We are IVIONICS - an established technology services company with deep roots and long-term clients - seeking a Technical Account Manager to guide our teams, refine our delivery model, and help drive sustainable growth. If you’re ready to make a lasting impact, keep reading. Why Choose Us? Career Advancement. We’re not just offering a job; we’re offering a career. Join us, and you’ll have opportunities to advance yourself in the constantly growing technology sector. A Flourishing Work Environment. At IVIONICS, we believe in fostering a positive workplace culture. We value collaboration, professional growth, and relationship-building both in/out of the office. Work-Life Balance. We understand that your personal life is important. We offer flexible scheduling options to ensure you can manage your professional and personal life effectively. Professional Development. If you’re willing to invest, then so are we. At IVIONICS, you’ll have access to ongoing training and development resources to continue enhancing your skills. Competitive Compensation. We recognize your hard work and want to reward you for it. In addition to a competitive salary, all employees are eligible for a comprehensive suite of additional benefits including medical/dental/vision, retirement plans, paid time off, and more. This role ensures that services are delivered consistently, securely, and in alignment with the high expectations of legal and professional services clients – ensuring client experience remains at the forefront of all we do. The Technical Account Manager establishes standards and processes, and partners closely with Account Managers and technical teams to ensure client satisfaction while maintaining operational efficiency and profitability.

Requirements

5+ years of experience in an MSP, IT services, or consulting environment
Experience supporting legal applications or professional services clients
Proven experience leading technical or service delivery teams
Strong understanding of managed services models, SLAs, and escalation frameworks
Excellent communication and organization

Nice To Haves

Experience supporting law firms or regulated professional services environments
Familiarity with document management systems (iManage, NetDocuments, etc.)
Experience improving service delivery processes and margins in an MSP

Responsibilities

Define and execute the strategic vision and service roadmap for a portfolio of IT services and legal applications clients
Own overall client experience and satisfaction across managed services, projects, and legal application support
Translate client needs into clear requirements, use cases, and solution designs that align with operational best practices
Oversee the successful delivery of managed services and projects, ensuring quality, timeliness, and minimal client disruption
Lead, coach, and develop engineers and application specialists to deliver consistent, client-focused outcomes
Act as an escalation point for support issues, ensuring timely resolution and effective client communication
Partner with Account Managers to align service delivery with client expectations, SLAs, and long-term success
Evaluate, select, and manage technology vendors, tools, and applications to support reliable and scalable service delivery
Identify opportunities for service expansion, optimization, and innovation within existing client environments
Participate in client-facing IT status, planning, and roadmap meetings (weekly, monthly, quarterly) as needed
Collaborate with Sales on pre-sales activities, solution scoping, proposals, and estimates
Drive continuous improvement in service delivery, documentation, and processes to enhance the overall client experience