Technical Account Manager

i4DM•Millersville, MD

About The Position

If you have excellent Technical Account Management skills for a Managed Services Provider and are looking to take that experience to another level, including business development, then we have a place for you! About Our Team Our core values of People Matter, Building a Legacy, being a Catalysts for Transformation, and a Commitment to Excellence drive all that we do. By joining our team, you’ll become a part of a fun and diverse team of talented and creative consultants who share the goal of using the latest technology to solve business challenges. We provide our clients with a dynamic mix of services and deliver focused solutions like no one else. We're seeking talented and bright team players who are passionate about technology and want to work in a fast-paced, dynamic, and ego-free culture while applying a creative approach to problem-solving. About the Role We are looking for a Technical Account Manager (TAM) to support our existing Managed Services clients and take an active role in growing our Managed Services department. Our TAM will bring a foundation of technical knowledge and understanding to the role to serve as a liaison between our current or prospective clients and our engineers. Our TAM will excel at building professional relationships based on trust. The TAM will understand our current or prospective client’s most complex challenges and take an active role in solutioning. Our TAM will ensure that we consistently deliver excellence.

Requirements

Adequate level of understanding of technology including workstations, networking, and cybersecurity, including a willingness to continue with professional development
3+ Years of Experience as a Technical Account Manager, preferably within a Managed Services environment
Proven ability to create professional relationships based on trust and proficient delivery
Experience with writing proposals for clients
Experience on the sales/business development team closing new business
Strong written and verbal communication skills
Excellent coordination skills with ability to manage and deliver on multiple priorities

Responsibilities

Develop and maintain relationships with clients, understand their business, strive to be a problem solver
Attend, document monthly and quarterly meetings
Manage contracts, renewals, client set up in various systems
Document incoming requests for services, licenses, and hardware; collaborate with engineers to design solution.
Own the proposal process from creation through delivery to client
Become a trusted advisor to current clients and seek to add value through new opportunities
Maintain high client satisfaction
Prepare reports to demonstrate i4DM value for our clients
Approve invoices prior to delivery to client
Collaborate with leadership team to grow Managed Services through Business Development activities
Gain high level understanding of our technology offerings and be able to speak to them
Lead discovery calls to determine needs/pain points of potential clients
Present solutions to current and potential clients with high level of technical understanding
Update CRM system with updates from business development process
Stay current on technology trends
Track all sales activities, opportunities, and outcomes in the CRM system to maintain accurate pipeline visibility
Meet and exceed defined growth metrics, such as revenue targets, renewal rates, and client expansion goals
Support marketing and sales initiatives, including case studies, client testimonials, and industry events
Consistently build and maintain a healthy pipeline of opportunities
Be a strategic advisor to prospective customers; understand challenges through the customer's lens and provide solutions
Work with sales engineering and cross functional teams to develop compelling business case analysis and proposal documents
Collaborate with deployment teams to ensure that deployments are successful
Weekly collaboration with management team on sales and related initiatives