Technical Account Manager

Rapid7 • Tampa, FL

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About The Position

As a Technical Account Manager (TAM), you will be responsible for managing the technical relationship between Rapid7 and its largest enterprise and federal customers. Acting as a trusted advisor, you will guide customers in the successful deployment and use of Rapid7 products, ensuring their long-term technical success and security outcomes. About the Team TheTAM team provides a white-glove experience for customers who expect dedicated technical partnership. Our mission is to ensure customers realize the full value of their Rapid7 investments by helping them achieve their security goals through a more personalized approach. About the Role As a Technical Account Manager, your primary responsibility will be to ensure customer success through strategic technical partnership. Specifically, your focus will be to: Understand customer business objectives and apply technical expertise to drive outcomes Serve as the technical owner for assigned accounts, supporting both planning and execution needs Go beyond break/fix support by helping shape customer strategy and long-term security programs Meet regularly with customers to review system health, best practices, upcoming releases, and program progress Act as the advocate and voice of the customer within Rapid7, ensuring requirements are understood across teams Direct crisis and incident response by coordinating with Customer Success, Support, and Engineering teams Maintain deep technical knowledge of Rapid7’s product offerings and mentor others on best practices Travel up to 10% to meet with customers onsite

Requirements

• 7+ years of experience in a TAM, professional services, solutions engineer, or technical support role with exposure to networking and security technologies
• Strong account management and project management skills
• 4+ years of hands-on Linux experience, including supporting Linux-based applications
• 3+ years of networking experience
• Excellent communication and customer service skills, both written and verbal
• Adaptability and eagerness to learn new technologies
• Collaborative mindset with the ability to make independent decisions
• Proven problem-solving skills and ability to define solutions for complex challenges

Nice To Haves

• Industry certifications such as CISSP, CSP, CEH, Security+, or OSCP
• SQL experience (required baseline)
• Familiarity with scripting languages
• Proficiency with Rapid7 or similar cybersecurity products
• Penetration testing experience
• 3+ years of direct security experience

Responsibilities

• Understand customer business objectives and apply technical expertise to drive outcomes
• Serve as the technical owner for assigned accounts, supporting both planning and execution needs
• Go beyond break/fix support by helping shape customer strategy and long-term security programs
• Meet regularly with customers to review system health, best practices, upcoming releases, and program progress
• Act as the advocate and voice of the customer within Rapid7, ensuring requirements are understood across teams
• Direct crisis and incident response by coordinating with Customer Success, Support, and Engineering teams
• Maintain deep technical knowledge of Rapid7’s product offerings and mentor others on best practices
• Travel up to 10% to meet with customers onsite

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees