Technical Account Manager

Artisight

10h • Remote

About The Position

We're seeking a Technical Account Manager to expand our client-facing technical solutions organization. In this role, you'll serve as the primary technical point of contact for clients, bridging the gap between Artisight's technical teams and customers throughout the project lifecycle, and help strengthen customer satisfaction, retention, and technical success across the organization.

This role is remote and requires U.S. work authorization.

Requirements

• 4+ years of experience in a Technical Account Manager, Solutions Engineer, or similar customer-facing technical role
• Experience working in Healthcare IT with a strong background in project management and technical implementations
• Demonstrated ability to explain complex technical concepts clearly to both technical and non-technical stakeholders with strong presentation and training facilitation skills
• Comfort working with Linux infrastructure, software development, cloud platforms (public and private), and Windows systems
• Strong communication skills and a collaborative working style, especially when coordinating cross-functional teams under pressure
• A thoughtful, organized approach to customer success and technical problem-solving

Nice To Haves

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field
• PMP certification

Responsibilities

• Partner with clients' technical stakeholders to provide expert-level guidance on implementation, integration, and operation of Artisight solutions
• Lead technical discussions and demonstrations that showcase deep product knowledge and Healthcare IT industry expertise
• Coordinate internal teams (Support, Deployment, Engineering) to troubleshoot and resolve complex technical issues
• Serve as the primary technical contact for assigned accounts, building strong relationships with key customer stakeholders
• Conduct product training, workshops, and onboarding sessions to ensure customers maximize the value of our solutions
• Provide regular reporting on customer health, product usage, and technical trends to inform strategic decisions
• Maintain thorough documentation of customer interactions, technical challenges, and resolutions

Benefits

• Impact: Your technical expertise directly ensures customer success and drives product adoption across healthcare organizations
• Growth: Develop deep expertise in Healthcare IT while building skills in customer relationship management and technical leadership
• Team: Collaborate closely with Product, Engineering, Support, and Deployment teams to deliver exceptional customer outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level