Technical Account Manager

REDLattice•Chantilly, VA

About The Position

At REDLattice, we are a global leader in delivering cutting-edge technical cybersecurity products and services. As we grow and adapt in an increasingly complex digital environment, We are driven by mission-critical and innovative work that directly contributes to protecting our nations and strategic partners most vital infrastructure. Our teams lead advanced vulnerability analysis and develop tailored cyber solutions to meet the demands of rapidly evolving mission space. With offices in Northern Virginia, Melbourne, Florida, Tel Aviv, Israel, and other strategic locations, REDLattice is growing rapidly to meet the evolving needs of our customers. REDLattice is seeking a seeking a skilled Technical Account Manager to support fielded systems with our government customers, maintaining customer deployed network infrastructure (Linux servers, network services, VPNs, ESXi servers, security solutions, monitoring, etc.) and solving incredibly complex and satisfying technological challenges in a fast-paced environment.

Requirements

Proven experience as a System Administrator in a mission critical environment
Experience with Docker/Kubernetes
Familiar with SQL/NoSQL queries
Experience with Linux/Unix systems
Some familiarity with networking protocols, firewalls
Strong analytical and problem-solving skills
Effective communication skills and ability to work across time zones
Ability to work flexible/non-standard hours

Nice To Haves

Current US security clearance
Ability to work under pressure
Prior experience in an intelligence collection mission
Deep understanding of IP and cellular networks with hands on experience in multi-layered and scalable systems
Familiar with troubleshooting techniques for a wide range of electronic communications components for cellular and digital systems to isolate and resolve faults
Excellent customer presentation skills and exceptional communication and interpersonal skills for direct dealing with the customer, contractor partners, and sub-contractors

Responsibilities

Implement security policies on endpoints and servers by using the most advanced technology and solutions on the market
Perform basic software troubleshooting and diagnostics
Serve as the main point of contact for unresolved problems
Install hardware and software including operating system patches
Responsible for providing computer hardware, software and network technical support to end-users remotely or on-site
Work directly with clients on new or existing issues, and when necessary, escalating to the relevant teams (bugs, feature requests, or other technical issues)
Maintaining a good working relationship with the other teams (Infrastructure, R&D, etc.)