Technical Account Manager

Apollo Information Systems

8d • Remote

About The Position

The Technical Account Manager will serve as the technical liaison between our services team and assigned client accounts helping to facilitate project completion and ensuring customer satisfaction. The ideal candidate has technical cybersecurity expertise and excellent customer communication and management skills. Additionally, the TAM will support Project-based services with the goal of converting project work into recurring services. Our ideal candidate has a technical background in a wide array of cybersecurity services and products but is also highly skilled in communicating with both technical clients and executives. The position will work with state and local government entities, and small companies up to multinational businesses.

Requirements

• Technical foundation in cybersecurity principles including security assessments, cybersecurity frameworks, penetration testing methodologies, and security tool implementation.
• Exceptional communication skills with ability to translate technical concepts for non-technical audiences and build relationships at multiple organizational levels.
• Proven ability to manage and grow client accounts with demonstrated success in identifying expansion opportunities and closing deals.
• Hands-on experience with cybersecurity tools and platforms such as EDR solutions (SentinelOne, CrowdStrike, etc.), SIEM systems (StellarCyber, Exabeam, Elastic, etc.), and security assessment tools (RunZero, Tenable Nessus, etc.).
• Understanding of the cybersecurity threat landscape, attack vectors, and security frameworks (NIST, CIS, etc.).
• Proficiency with CRM systems, collaboration platforms (Salesforce, SharePoint, Teams, OneNote), and service delivery tools.
• Self-motivated with strong organizational skills and ability to manage multiple accounts and priorities simultaneously.
• Comfortable with remote work and ability to travel approximately 1 week per quarter for client meetings and engagements.

Responsibilities

• Serve as the primary point of contact for assigned client accounts, managing relationships and ensuring timely communication across all service engagements.
• Develop deep technical understanding of clients' IT infrastructure, security posture, and business objectives to identify risks, recommend cybersecurity solutions, and provide troubleshooting and configuration guidance.
• Conduct regular account reviews with Sales and clients to assess service effectiveness, identify gaps, and develop expansion opportunities through upselling and cross-selling.
• Collaborate with Services Leads and Sales to scope new engagements, develop proposals, and maintain detailed account plans identifying growth strategies, key stakeholders, and technical requirements.
• Coordinate with internal teams across Sales, Security Operations, Engineering, Analysis, and CISO consulting to ensure seamless execution of client engagements.
• Translate complex technical findings and security recommendations into clear, actionable guidance for both technical and non-technical stakeholders.
• Track and maintain accurate account health metrics, service delivery KPIs, expansion pipeline, client documentation, and historical engagement records within the CRM system.
• Advocate for client needs internally, providing feedback to leadership on service improvements, product enhancements, and market trends while staying current on the evolving cybersecurity landscape.
• Support incident response and assessment engagements as needed, providing technical coordination and client communication.

Benefits

• Comprehensive medical, dental, and vision coverage, the company covers 100% of employee premiums and 90% of dependent premiums on base plans
• Unlimited PTO, 7 paid sick days, and 11 paid holidays
• 401(k) with 4% company match after 90 days, immediately vested
• Company‑paid life insurance at 1x annual salary
• Company‑paid Short‑Term Disability (STD) and Long‑Term Disability (LTD) coverage
• $125 monthly home‑office tech stipend for internet, equipment, and other technology needs
• Amazing colleagues, a collaborative environment, and a supportive, growth‑focused culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees