Technical Account Manager

About The Position

Join Archive in our mission to change consumer shopping behavior for the better. If you think humans buy too much stuff and throw too much away, then this problem is for you. As the leading technology platform for branded resale, we now power circular businesses for 50+ brands globally including Lululemon, The North Face and New Balance. We are growing our team of highly motivated, forward-thinking individuals to help build the most delightful user experience for shopping used items, and the software to help brands make this a significant part of their business. If this mission speaks to you, come join us as we grow our share of the booming second hand market—projected to grow 3X faster than the overall global apparel market and to hit $350 Billion globally by 2028. About this role The Implementation & Success organization ensures Archive’s customers are successfully onboarded and getting maximum value from our platform; guiding clients from implementation kick-off, through launch, and into maintenance and support. As a Technical Account Manager, you will lead post-launch account management and strategic initiatives for a portfolio of Archive brands, including large enterprises. You will leverage your project planning experience, technical knowledge and creative problem solving skills to ensure Archive’s customers grow successful circular businesses through Archive’s technology. You will own the technical and operational health of your brands, ensuring integrations, data flows, and platform workflows are reliable, while driving cross-functional projects from planning through execution. Acting as the day-to-day technical lead and program owner, you will translate business goals into clear requirements and testing plans, manage multiple work streams in parallel, and partner with Solutions Architecture, Product, Engineering, and Growth to deliver strong outcomes across technical quality, customer satisfaction, and financial performance.

Requirements

5+ years of professional experience, including 3+ years in a client-facing role, leading technical projects and/or managing enterprise customer accounts in complex environments.
Strong project and technical program management experience, driving internal and external teams through SaaS platform configuration, launches, and ongoing initiatives with a focus on delivering measurable business outcomes.
Experience leading post-launch account relationships and/or implementations at an enterprise B2B or B2B2C SaaS company, owning delivery, execution, and ongoing success.
Proven ability to work directly with external customers, lead complex client discussions, problem-solve in real time, and influence stakeholder decisions across technical and non-technical audiences.
Experience synthesizing business, operational, and technical requirements and translating them into clear inputs for Product and Engineering teams.
Experience working on or alongside commercial teams (e.g., sales, growth, partnerships) to support customer success, expansion, and revenue-driving initiatives.
Working knowledge of common web technologies and integration patterns, such as JavaScript, HTML/CSS, APIs, REST, HTTP, SFTP, and related protocols.
Ability to thrive in a fast-paced, entrepreneurial environment, with comfort operating amid ambiguity, shifting priorities, and evolving processes.
Ability to independently triage technical issues, analyze databases, logs, and payloads, validate API behavior, and interpret data discrepancies to drive resolution.
Demonstrated ability to own multiple parallel technical work streams end-to-end without analyst support, balancing execution, communication, and outcomes.

Nice To Haves

Ecommerce experience, particularly with platforms, integrations, or workflows related to catalog management, inventory, orders, fulfillment, returns, or customer journeys.
Previous resale experience, including familiarity with reverse logistics, recommerce operations, secondary marketplaces, or circular business models.
Experience writing or interpreting technical requirements, QA or UAT plans, technology standards, and data mapping documentation to support scalable implementations and repeatable solutions.

Responsibilities

Lead post-launch account support with key accounts including delivering ongoing services, rolling out new products, and investigating issues.
Lead strategic projects for portfolio brands including implementation work streams.
Collaborate with stakeholders across the our customer’s organizations; including technology, marketing, ops, finance and others to help them realize their vision for branded resale.
Own technical and account management work streams, ensuring integrations, data flows, and platform workflows run reliably and meet quality KPIs.
Translate business goals into clear technical requirements, configuration changes, and structured testing plans, triaging and resolving issues quickly while partnering with Solutions Architecture, Product, and Engineering to further Archive’s resale platform.
Manage complex project plans spanning multiple external and internal teams. Move projects forward towards strong business results.
Streamline future account support with process improvements.